AurumPotabile

This is a two part question. We currently support a client who is running about 12 Snom phones. Recently they've been having some problems with calls being garbled or filled with static. This is affecting their professional image, and is just plain irritating for the client and their customers. At this point I'm still so new to VoIP service that I can't seem to make much of the situation. I'd like to be able to say that their problems are due to their ISP, but don't know for certain. I'd like to ask: 1) Does the attached log seem to indicate anything out of the ordinary? In particular, is it possible to see if the PBX needs further configuration to adjust something so the interference doesn't continue? If it helps any, our client, FCRep, was trying to contact a customer at phone number xxxxxxx. They connected at first, but the customer said the call's audio was breaking up badly. FCRep hung up and tried dialing out to the customer several times, but couldn't get through. At last the customer called back, and the phone call continued. In the end it worked out, but it's frustrating for both parties when the phones aren't working correctly. 2) If it is a problem with the ISP, what are some ways to increase the system's stability? For instance, I don't think the phones are on a separate subnet right now. There are currently 12 computer and phone users on the network. Could separating phones from computers on the network have a material effect? I appreciate the community's advice on this. Log.txt

Thanks for the response. [*] The server is working fine otherwise. Even when the phone service is down, we're still able to access email (this server doubles as the Exchange server) and the Internet. [*] We have 336 GB of space left on the drive. [*] The working directory size is 54.4 MB (62.8 on disk). [*] It's running Windows Small Business Server. The PBX version is 4.0.1.3499 (Win 32).

Thanks for the response, Matt-- the version is indeed 4.0.1.3499 (Win 32). In all cases where this has happened, a restart of the service has brought the phones back up immediately.

Good morning, all. We have had a troubling recurring problem for about a month now in a small business implementation we recently set up. The phone system will run smoothly for a while and suddenly all phones will go down. When I remote into the server to look at things, the service is still showing as running, but a restart of the service causes the phones to come back up. During this time, the business does not receive any incoming calls. Initially this happened infrequently (maybe once every couple weeks), but it's occurred both yesterday and today, which is cause for my concern. My problem is two-fold. Primarily, I'm not quite sure how to read the logfile. I have a feeling that if I can understand what it's telling me, it'll help me get to the root of this problem much more quickly. If anyone can point me to something that explains the various codes in the log, or is willing to devote some time to help me understand it, I'll genuinely appreciate it. Secondarily, though, there remains the persistent problem of the crashing service. If you have any experience with this sort of behavior, I'd like to know how to resolve this. I'm not even certain what configuration settings might be involved with this, so I'm refraining from putting them all here until I have some more direction. Thanks in advance for your help-- I appreciate your time.

We are supporting a system with three outside lines. We've found that when all three lines are in use and another phone is picked up to make a call, no tone of any sort plays over the offending phone. There is just silence. Is this a setting issue somewhere, or is there some way to get a tone to play when a user tries to use one too many lines? Many thanks.

The problem was that we didn't have a regular expression in our "Send call to extension:" field in the Trunk settings page. When we supplied the following string and saved, the direct numbers worked as expected: !(.*)!\1!t! That's all there was to it!

I'm looking for help figuring out a troublesome problem that appeared during a recent implementation of PBXNSIP. Calling from extension to extension within the office works fine, but if I attempt to call a phone directly via an outside line, our hunt group is activated without even trying to route the call to the correct number. The ideal setup is that anyone calling the main office number will activate a hunt group, which consists of four separate phones. However, if a customer calls a direct number the call will go directly to that number and completely bypass the hunt group. As an example of our configuration, we have individual phones set up with Account Numbers of [Ext] [Number]. Thus we have 501 123-555-1212 for user one and 502 123-555-1213 for user two. Both users are part of our hunt group (701). An outside caller calls the main office number, and both phones ring as expected. If the caller instead dials 123-555-1212, instead of going directly to that number, the hunt group is activated and both phones ring. To add to the confusion, if the caller dials a number not contained in the hunt group (ie, 123-555-1214), the hunt group is activated anyway. Thanks for your time-- if you have any ideas about what I've missed, I'd sure appreciate your help!