iActive

Getting the same issue recently install a netgear router behind a smc cable modem in hopes of better routing. I can call extensions and even outside numbers the remote phone will ring. however I do not hear ring back nor can either party hear each other when the call is answered.

I thought I just saw a wiki that actually explained how to alias an account to a DID but did so in an opposie manor than what I saw in the manual. Maybe I'm missing something? What if I wanted to route a DID and TFN to one account is this possible and how would it be done?

Still does not answer the question. Why does an account not answer when it is setup like this 90 7891234567 this is how the manual says to alias an account. However When we setup the account like this 90/7891234567 this seems to work but it creates another account call 7891234567<90>

okay but this does not answer the question.

we are having the same problem. Was this resolved?

Hello, We have a new setup and we are trying to attach a DID to a particular extension (90). The manual says that we can create an account and create an alias using the following format 90 7891234567. When we create an account 90 7891234567 save it then try to call the DID 7891234567 we get a message that the account or number could not be found. So if we change the account and set it as 90/7891234567 save the account. Now when we call 7891234567 the call completes without issue. However when creating a account alias to a DID using the / another account is created on the system which uses another user license. How can we create a DID alias to an account without having to use another license? Thanks, Greg

One of the things that I've noticed is that the PBX is not generating all of the files. When I look in the generated directory I see one file with the MAC address of the phone but the file has no information when I look at the contents.

okay so is there a solid step by step instruction available for setting up tftp? Do I need to create some files ahead of time? if so where do i put them? how should they look? what url do I use? has anyone been able to get it this to work in a similar setup? if so can you share what you did?

so tftp is required for this work? what if the server is nat'd behind a firewall? the phones would also be nat'd at the customer site.

I've have been through so many manuals, wiki's, snome support site, pbxnsip support site, all of these different documents, etc. in regards to WAN PnP and we still have not been able to get it setup. Does anyone have true step by step instructions for setting up WAN based PnP for SnomOne using snom300 phones? Instructions that when followed result in a system that actually works?

It does not load from the web browser. I did not change anything this is a fresh install.

that's resolved now.. When when the phone goes to <public ip>/provisioning/snom300.htm it produces this output <?xml version="1.0" encoding="utf-8" ?> - <setting-files> <file url="<public ip>/prov/snom_3xx_fw.xml?model=snom300" /> <file url="<public ip>/prov/snom_3xx_phone.xml?model=snom300" /> <file url="<public ip>/prov/snom_300_fkeys.xml?model=snom300" /> <file url="<public ip>/prov/snom_web_lang.xml?model=snom300" /> <file url="<public ip>/prov/snom_gui_lang.xml?model=snom300" /> </setting-files> when the phone connects to <public ip>//prov/snom_3xx_fw.xml?model=snom300 it produces this output <?xml version="1.0" encoding="utf-8" ?> - <phone-settings> <firmware_status perm="RW"><public ip>/prov/snom_3xx_fs.xml?model=snom300</firmware_status> </phone-settings> and when the phone finally tries to go to <public ip>/prov/snom_3xx_fs.xml?model=snom300 We get the following output File snom_3xx_fs.xml is empty Please ask your system administrator to check the log file.

this is the error I get when I try to auto provision over the wan snom_3xx_fs.xml is empty

well this issues was that I needed to upgrade because my version did not have the web page control tab. Now that I've upgraded I see the tab and I've made the change to snom_300.xml document but now according the logs I need to change the 300fs and 300fw files and apparently I need to load some configuration file else the phone will not be provisioned. Any advice or if you could point me to the correct documentation I can learn for myself.

okay what am I missing? I do not have the option to Navigate to "Admin->Web Page Control->Templates".

I am setting up provisioning for over the WAN and I was wondering if there was any way to override the IP address that the PBX thinks it should use in the provisioning links. Example - our publix PBX is NAT'd behind a firewall. Instead of presenting Phone login requests with the public IP address of the PBX it is sending out the internal IP address and the external phones are not able to register. <?xml version="1.0" encoding="utf-8" ?> - <setting-files> <file url="http://192.168.204.50:80/prov/snom_3xx_fw.xml?model=snom300" /> <file url="https://192.168.204.50:443/prov/snom_3xx_phone.xml?model=snom300" /> <file url="https://192.168.204.50:443/prov/snom_3xx_fkeys.xml?model=snom300" /> <file url="https://192.168.204.50:443/prov/snom_web_lang.xml?model=snom300" /> <file url="https://192.168.204.50:443/prov/snom_gui_lang.xml?model=snom300" /> <file url="https://192.168.204.50:443/tftp/snom_300_custom.xml" /> </setting-files> Is there any way to change the IP address that is used here? Greg

same problem here. we are not able to auto provision the snom821 but our Snom300's work just fine. Tried the mentioned solution and that does not work either. Can anyone help with this?

I wonder what I am doing wrong then.

If it were a firewall issue then we would see the same issue with the 300 phones. They work without a problem.

update to my dilemma call from a Snom821 to a Snom 300 -> no audio can be heard to a external number just by picking up the handset-> no audio both ways to a external number by selecting a line before picking up the handset -> audio both ways page from a Snom821 to a Snom 300 -> no audio either way intercom from a Snom 821 to a Snom 300 -> no audio either way Intercom, paging, dialing from a Snom 300 to a Snom 821 -> audio both ways always works.

our 300 and 320 phones all work without any problems. It is our 821 and 370 that is causing us issues. so I don't think it would be a firewall issue if the 300 and 320 all work just fine.

loaded the beta and it is the same results. no tones when dialing and no ringing just silence. Even when the other end your calling answers there is dead air you can't hear or speak to the other person.

Issues still continue... Can't get BLF to work. Used the button settings in the domain and nothing. Snom 821 when I dial a number I do not hear the DTMF of the digits being dialed. Just silence but the call is dialed. Anyone?

they are all running the same 8.4.18 firmware downloaded from the website.

okay that seems to correct the MWI now can anyone explain why the Snom 370 and Snom 821 do not want to play nice with the rest of the phones?