joeh

Could it be intermittent packet-loss perhaps? The odd dialogue message lost and retransmitted? You could maybe try the same setup on a LAN, that way you'll know if it is confined to the satellite network or not.

I would say the problem you are experiencing is a combination of the SIP dialogue between the endpoints coupled with the delay over the satellite network. Obviously during an INVITE, the INVITE is then relayed to the remote party, they then negotiate, they then answer, the PBX then tells the remote party they've answered etc etc, you get the picture. If the average delay over the network is 3000ms, then each message is going to take 3s, you can see why a delay is possible during call setup. In terms of fixes - I'm not aware of anything immediately obvious that would speed things up to be honest. The only thing I can think of is to play some kind of media until the remote RTP stream is received to give the impression they still haven't answered.

If a call comes into a hunt group (e.g. 200) with members (100,101,102) - do the CDR logs display who answered the call or just 200? I wrote a program to parse the CDR records and stick them into MSDE\MSSQL only to be slightly confused by it. Could an additional column\attribute be added to include the answered-extension (whether due to the huntgroup or a divert)

I think if people subscribe to the state of the service-flag, and the flag is changed from the web interface - the necessary SIP messages are not sent to the phones to change the lamps.

What's the file?

Just to bring this up again. I am trying to configure custom ring-tones for a customer when a call comes in on a hunt group. The Snom's BellCore's are not massively different. The SIP INVITE to the phone is sending through "Bellcore-dr4" (I selected Custom4 on the hunt group). Is there anyway to change the Alert-Info headers that get sent to the phone, so for instance, I can select a custom WAV on a http server (http://10.0.0.1/my.wav)

We've had a very very weird issue with a customer with Polycom 330s using 2.2.0. They boot fine, download the config from PBXnSIP and generally work without any issues whatsoever. Then... We had an issue where maybe 6 out of the 12 phones froze, they were completely unresponsive and needed a hard reset to kick them back into life. We thought nothing of it, we powered down the PoE switch and they came back up with no issues. 24 hours later, the same thing happens again - this time, all 12 x 330s completely hung. We're in the process of swapping them out rapidly with Snom 360s until we can work out what is going on.

I'll see if I can get WireShark running for a couple of days to reproduce it.

All UDP as far as I'm aware. It also seems to happen in some cases when we enable call divert using the * codes. We dial the star-code, then after performing the divert we are notified of a message. When we log into voicemail, the message left is the system saying "you have enabled call divert to..." Which is odd.

Just happened again today. Verbose logging was off though. Call came in, answered on a Polycom, transferred to me (Polycom) - I answered, talking away for 5 minutes, call cut off and the caller was transferred into my voicemail..

Was this ever addressed? We have a customer with Snoms running v7 and PBXnSIP 2.1 - they no longer see who's calling who, and... they want the ability back!!! Some of our customers don't like it due to privacy, others do like it because they're nosey. Is this an optional feature, or has it simply been removed? Was it a Snom or PBXnSIP thing too?

Whilst SOAP is very flexible - a number of our customers have simply asked for the facility for call logs to be written to date-formatted CSV files (e.g. CDR-2007-10-09.csv) that they can access. I know it's possibe to knock up an ASP page or PHP script that receives the SOAP request, parses it and writes it to disk - but is there any chance 'native' CSV support could be written into the software? e.g. Specify a path on the domain settings, using the $d options for date-formatting, or just use the ISO date for simplicity.

Seconded - we currently have to bodge the Hunt Groups or get on a Snom phone remotely to initiate the dial to disable the Service-Flag...

Strange problem today (Polycom 550\2.1.0.2111) 1) Call came in to a hunt group 2) Colleague answered 3) Transferred the call to me 4) I was chatting away (~5 minutes) 5) Call cut off (I didn't press anything!) 6) The Caller was then immediately transferred into my voicemail!? The SIP Logs suggest that the PBX sent my phone a BYE, then immediately put the call into my voicemail?? I have the logs if you would like to review?

I will do some further testing. The setup in both cases is very different, one is Dell whilst the other is HP with different audio chipsets between the two. I will try updating the audio drivers to see if that fixes it.