bbradley

I changed the conference room to extension 900, and that certainly fixed it. Is there a way to override the 8 or disable it?

Why is it that I can not access a conference room from the auto attendant? If I call from my mobile phone, or if I dial extension 70 (our auto attendant) and then dial 800 (our conference room) it returns "This extension does not exist". If I dial 800 from my soft phone, it dials into the conference number as expected.

Correct. I type in: !(.*)!\1!t! 70 and after I hit save it shows !(.*)!\1!t! Thanks for the help!

I added the code you suggested, and it solved my problem. Just out of curiosity, I added it as you said with 123 (70 for my AA) as the default extension, but it removes the number. It is working and sending the calls to the correct extensions though. Is this documented somewhere that I should have been able to figure this out myself? Also is there a place that defines how to write your own codes like the one above?

Yes, but that doesn't solve my problem. I have two numbers, and I would like to send only one of them to the AA. If I do that, both numbers get sent to the AA. Based on the DID called, one DID should go to the AA extension, and the second DID should go to a separate extension.

Just noticed this: [5] 2008/04/01 15:33:57: Identify trunk (line match) 2 [5] 2008/04/01 15:33:57: Trunk Callcentric sends call to 1777xxxxxxx [5] 2008/04/01 15:33:57: Trunk call: Could not identify user 1777 is my account number, should this be sending my DID's instead? If so, how do I fix that?

I have a cellcentric account with two DIDs. If I have the trunk forward all calls to extension 70 both dids forward to that extension (Auto Attendant). If I remove that extension from the trunk, and then put tel:DID1 on the AA as an alias; and tel:DID2 on extension 55 (which once working, I want to hook up to an ATA for a fax machine). So DID1 should go to the Autoattendant and DID2 should go to the Fax extension. But when I set this up, the calls never make it to PBX. Any ideas?

Question: Solution:

This worked great, thank you.

I don't see how that will stop it from saying 411 for the dial by name. Won't it make that announce it as long as the 411 is entered in the "Dial By Name: Input that triggers name search:" section?

I'm sorry, I'm not following what you mean.

I wanted to create custom voice prompts for the PBX system. When asking a caller to dial 411 for the call by name directory it has an announcement wav file, and then plays a wav file for 4, 1 and 1. Is it possible to not have the 4, 1, 1 wav files play and just allow us to say the required 411 in the first announcment? Basically.. Currently: "For a dial by name directory please dial".wav "4".wav "1".wav "1".wav Replace with: "For a dial by name directory please dial 411".wav It would sound a lot nicer. Thank you,

DND was on. But the softphone didn't show that it was on. Thanks!

I'm not sure what settings you need to see as I'm new to this... If I make a phone call to my Callcentric.com DID, pbxnsip automated attendant picks up. If I then dial an extension (or use dial by name) It will go directly to the voicemail of the extension instead of ringing the soft phone I have installed (X-Lite). The softphone is connected, as it can show that it received voice mail and I'm able to dial out to external numbers. Any help would be greatly appreciated. Thanks, Bill