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About mybusinessvoice

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  1. Thanks but I think you misunderstood, what the customer would like is 1. during the weekdays monday-friday 9:00am-5:00pm hit a hunt group 2. monday-friday 5:00pm-8:59am hit an AA Saturday-Sunday 9:00-5:00P New hunt group Saturday-Sunday 5:00pm-8:59am hit an AA This needs to happen automatically every week thanks
  2. Hi, I have a customer that would like a automatic service flag setup as the following monday-friday 9.00am-5.00pm call the hunt group after hours forward to a AA (Easy i can do that) Saturday-sunday only, forward to a differnet hunt group then finish to a voicemail box please help
  3. do you mean the record location setting in the pbx?
  4. do i change the CDR string to ignore the internal legs and only monitor the trunk?
  5. they gave me a new lic key and now i can see 3 party phones in the pnp section, but what setting do i enter into the phone? thanks leigh
  6. mybusinessvoice

    Incoming CDR

    Hi I have a problem with the CDR output to my 3 party accounting software The main problem is that there are a lot of duplicate records for all calls (from SIP_FROM and SIP_TO numbers). For example: for outgoing calls there will be 2 records reported, 1) the outgoing call 2) the incoming record. Why is the second record in the data?. However the problem also occurs for incoming calls. Call Reporting software cannot combine the incoming calls to report each call as one, we see multiple records for incoming calls and throws out the totals. The reason for this is that there is no unique identifier for the calls, therefore linking the records, sometimes they get reported as incoming sometimes as outgoing even though the numbers report clearly indicate that it should be incoming. One thing we have noticed is that the number 6129683xxxx is the clients main number, so calls where there SIP_TO number is this number and the SIP_FROM number is not an extension should be an incoming call. The PBX CDR String $10i,$v,$m,$f,$t,$3F,$3T,$x,$y,$R,$r,$4C,$4A,$4E,$4W,$4w,$3e,$o,$10c,$4d,$4s,$6M
  7. I have a rental hosted lic's can you please explain how i can do this via email leigh@mybusinessvoice.com.au I have a new customer with yealink phones and they dont want to upgrade Thanks leigh
  8. mybusinessvoice


    I know it is possible to setup CMC codes in the address book but thats not my question can you please answer my question 1. setting up a CMC table for outgoing calls 2. setting up a CMC button on the handset to capture a incoming call Thanks Leigh
  9. Hi How do i PNP a yealink phone? on SnomONE thanks leigh
  10. mybusinessvoice


    Hi, I have setup my Snomone with CMC codes which records the outgoing CMC codes no problem but how do I record a CMC codes to a incoming call I have 720 handsets and i tried to setup a CMC button but i dont get that option in the handset please help Also my customer has asked if there is a way of setting up a table off CMC codes in the system and if a staff member enters the wrong CMC codes (outside the table) the system will reject the call? as they are worried about staff entering wrong CMC codes Thanks
  11. The update button on the soho doesnt work, i see you have explained it to someone on the forum how to update the soho but i dont understand can you please explain it step by step It would be much easier if we can simply update the soho as we update the snom phones thanks this is my error Ign http://security.debian.org lenny/updates Release.gpg Ign http://security.debian.org lenny/updates Release Ign http://security.debian.org lenny/updates/main Packages/DiffIndex Ign http://security.debian.org lenny/updates/contrib Packages/DiffIndex Ign http://security.debian.org lenny/updates/non-free Packages/DiffIndex Ign http://security.debian.org lenny/updates/main Packages Ign http://security.debian.org lenny/updates/contrib Packages Ign http://security.debian.org lenny/updates/non-free Packages Err http://security.debian.org lenny/updates/main Packages 404 Not Found [iP: 80] Get:1 http://provisioning.snomone.com snomone Release.gpg [197B] Err http://security.debian.org lenny/updates/contrib Packages 404 Not Found [iP: 80] Err http://security.debian.org lenny/updates/non-free Packages 404 Not Found [iP: 80] Hit http://provisioning.snomone.com snomone Release Err http://provisioning.snomone.com snomone Release Get:2 http://provisioning.snomone.com snomone Release [2006B] Ign http://provisioning.snomone.com snomone Release Ign http://provisioning.snomone.com snomone/soho Packages/DiffIndex Hit http://provisioning.snomone.com snomone/soho Packages Ign http://ftp.us.debian.org lenny Release.gpg Ign http://ftp.us.debian.org lenny Release Ign http://ftp.us.debian.org lenny/main Packages/DiffIndex Ign http://ftp.us.debian.org lenny/contrib Packages/DiffIndex Ign http://ftp.us.debian.org lenny/non-free Packages/DiffIndex Ign http://ftp.us.debian.org lenny/main Packages Ign http://ftp.us.debian.org lenny/contrib Packages Ign http://ftp.us.debian.org lenny/non-free Packages Err http://ftp.us.debian.org lenny/main Packages 404 Not Found [iP: 80] Err http://ftp.us.debian.org lenny/contrib Packages 404 Not Found [iP: 80] Err http://ftp.us.debian.org lenny/non-free Packages 404 Not Found [iP: 80] Hit http://http.us.debian.org stable Release.gpg Hit http://http.us.debian.org stable Release Ign http://http.us.debian.org stable/main Packages/DiffIndex Ign http://http.us.debian.org stable/contrib Packages/DiffIndex Ign http://http.us.debian.org stable/non-free Packages/DiffIndex Hit http://http.us.debian.org stable/main Packages Hit http://http.us.debian.org stable/contrib Packages Hit http://http.us.debian.org stable/non-free Packages Fetched 2203B in 16s (135B/s) W: GPG error: http://provisioning.snomone.com snomone Release: The following signatures were invalid: KEYEXPIRED 1321749827 KEYEXPIRED 1321749827 KEYEXPIRED 1321749827 W: Failed to fetch http://security.debian.org/dists/lenny/updates/main/binary-armel/Packages 404 Not Found [iP: 80] W: Failed to fetch http://security.debian.org/dists/lenny/updates/contrib/binary-armel/Packages 404 Not Found [iP: 80] W: Failed to fetch http://security.debian.org/dists/lenny/updates/non-free/binary-armel/Packages 404 Not Found [iP: 80] W: Failed to fetch http://ftp.us.debian.org/debian/dists/lenny/main/binary-armel/Packages 404 Not Found [iP: 80] W: Failed to fetch http://ftp.us.debian.org/debian/dists/lenny/contrib/binary-armel/Packages 404 Not Found [iP: 80] W: Failed to fetch http://ftp.us.debian.org/debian/dists/lenny/non-free/binary-armel/Packages 404 Not Found [iP: 80] E: Some index files failed to download, they have been ignored, or old ones used instead. Upgrading Packages: Reading package lists... Building dependency tree... Reading state information... The following extra packages will be installed: snomone-sh-audio-en snomone-sh-audio-it snomone-sh-main The following packages will be upgraded: snomone-sh-audio-en snomone-sh-audio-it snomone-sh-core snomone-sh-main 4 upgraded, 0 newly installed, 0 to remove and 260 not upgraded. Need to get 22.0MB/32.4MB of archives. After this operation, 0B of additional disk space will be used. WARNING: The following packages cannot be authenticated! snomone-sh-main snomone-sh-audio-en snomone-sh-audio-it snomone-sh-core Get:1 http://provisioning.snomone.com snomone/soho snomone-sh-main 1.1.42-2011- [6377kB] Get:2 http://provisioning.snomone.com snomone/soho snomone-sh-audio-it 1.2 [15.7MB] Get:3 http://provisioning.snomone.com snomone/soho snomone-sh-core 2.6.17 [870B] Failed to fetch http://admin:snomONE@provisioning.snomone.com/packages/snomone/soho/snomone-sh-main_1.1.42-2011- Size mismatch Failed to fetch http://admin:snomONE@provisioning.snomone.com/packages/snomone/soho/snomone-sh-audio-it_1.2_armel.deb Size mismatch Failed to fetch http://admin:snomONE@provisioning.snomone.com/packages/snomone/soho/snomone-sh-core_2.6.17_armel.deb Size mismatch Fetched 878B in 2s (341B/s) E: Unable to fetch some archives, maybe run apt-get update or try with --fix-missing?
  12. there is no drop down on the button profile on the Snomone pbx only on the snom phone I still need BLF monitoring if i change the snom phone to intercom i will loose this feature a perfect solution would be if i could dial the exetenion number allow the extension to ring then dial *90 to engage the speaker function thanks
  13. Hi Can snom offer a 30 day blue licence has one of my customers old nec system broke down and I was unable to install a system that day to replace the nec so I lost the job Also this will help with cashflow in a small business Thanks Leigh
  14. thank you all works great but there is always a but, I tried to reconfigure the button profile to include the star code *90104 but this doesn’t work can we configure a BLF button to automatically do this feature thanks
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