Vodia support
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Do you see the msg on the user phone? I remember sometime ago this was what the function was for.
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Hi, Timelo we will run this scenario in our lab.
Keep you posted.
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We have tested this on version 5.2.2 set the both log in/out starcodes to *64 and *65, you should be able to log in and out of any agent group on the system.
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The text for these links are white, is you're logo a white banner?
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We are currently testing a unit in our lab and will distribute the cfg as guide.
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This should not be necessary but you can upgrade manually by renaming the exe http://vodia.com/downloads/pbx/win64/pbxctrl-v5.2.2-64.exe to pbxctrl
and http://vodia.com/downloads/pbx/pbxctrl-5.2.2.dat to pbxctrl.dat
The pbxctrl.dar is needed for web interface of the PBX, if you can have an old pbxctrl.dat just rename it withe new 1 above
can you try this procedure.
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You can use the calling card account and distribute credits for outbound calls.
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we will re-test this item.
Keep you posted.
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is the device on a WAN? looks like it's missing the domain, unless you add the 100.x.x.x as the primary domain name it should register.
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Change both log in /log out star codes to *64 so it only logs you out of individual accounts.
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Hi, Andrew you can always upgrade to 5.2.1 http://vodia.com/documentation/software and see if the issue persist.
http://vodia.com/documentation/releasenotes521
you can also turn on the PCAP on the trunk level http://wiki.snomone.com/index.php?title=Trunk_PCAP_Generation and see leave it on for 10-20 mins and see if the CED is captured on the wire.
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Do you have the extension set as FAX? The PBX is listening for CNG tone so it could be possible that the PBX has detected it on the wire playing the CED.wave from the PBX.
You can also try 5.2.1 has some minor add and fixes.
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Try using this method. http://vodia.com/documentation/wac
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Password should be the web password of the extension.
Check this example
Output should look like this.
I took out the http so you can see the whole string.
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it's possible just create the 2 service flags, 1 for Mon-Fri and another for Sat-Sun and record or upload your messages. The key is scheduling the service flag using the automatic mode. I am not sure what else we can suggest here? but this should work.
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You need to have both of the service flag under Service flag account and you need to have both Night service number as well.
The trick is that both service account have to be set on automatic mode so one can activate and deactivate.
The yellow account 668---> will trigger 100
The blue account 669-----> will trigger 200
any other service flag account added have to be in order so they can trigger the appropriate account.
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Which version are you using? can you give us a screenshot of the button profile of the 760?
Best regards
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Assign a queue manager this setting can be found in the ACD account under monitoring then go to then log in into the user portal, the ACD account should be listed on the top there you can see the wallboard.
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Hi,
When the user hears the greeting do they press an option to go elsewhere or are they transfer to voicemail?
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Under the AA --->IVR section you can specify the service flag that will be used along with the uploaded message .
When the service flag is activated it will play the associated wav.
This makes it's in a centralized locations.
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If it's a new phone out the box then the user is admin and no password however if the phone has provisioning to the system then you can change the web and pin under domain---> advance--->general setting-->Provisioning parameter and change and reboot the phone.
or
you can check the generated folder in the PBX working directory.
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In the button section there is a setting called 'Lable" you can name the object there.
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Configuring Time For Redirection in an Extension
in Extension Setup
Posted
Hi, timelo this has been tested on version 5.2.2 please check below so you can set the proper time format.
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Explicitly specify available times: This setting allows a user to specify a schedule for the system to use when calling the cell phone. Users must populate the fields for each day of the week.
—Users can use either the 24-hour format (e.g., 21:00 for 9:00 p.m.) or the English AM/PM style (e.g., 9:00P for 9:00 p.m.). However, both formats require a start time and an end time (e.g., HH:MM-HH:MM). —To specify more than one time segment, the following format must be used: 9:00-12:00 13:00-17:00 —To specify the days on which the schedule should not be activated, such as a holiday or any other day, the holiday field must be used. To specify 1 day, use the MM/DD format (e.g., 11/24 for November 24). To specify 2 days, use the MM/DD format with a space between the days (e.g., 12/24 12/25 for December 24 and 25).