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Vodia support

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Posts posted by Vodia support

  1. Phone provisioning techniques

    in Extension Setup

    Posted

    Please check the inline...

    > in general, what phone features / settings does SnomONE

    support?

    we support many functions of PBX's out in the market today.

    We support from hold, transfer,buttons, intercom, LDAP basically all the functionality the snom phone as to offer.

    Please check http://wiki.snom.com

    How do you select and map specific features?

    http://www.snomone.com/documentation/buttons

    > how do you make a custom config file for a specific phone?

    Can you give us a example? What would like to custom on the snom phone?

    there are a few SNOM phone files, but no notes about how
    to create your own file for any brand phone

    http://wiki.snomone.com/index.php?title=Modifying_Plug_and_Play_Files

    Currently we only support snom phones for modification.

    > what is the file format for PnP? I think it's html, but

    what is the internal format?

    XML Format .The files that the snom phones are looking are listed here

    http://snomone.com/downloads/snomONE_online_book.pdf page 225


    > how do you map a button to a function / feature?
    for example, how do you determine the button's
    internal number?

    http://www.snomone.com/documentation/buttons

    Internal number??

    What set of features is available?

    Please check Button Types on this link.

    http://www.snomone.com/documentation/buttons

    how do you config shared appearances; for example,

    - a busy-lamp field [bLF]?
    - shared line appearances?

    http://www.snomone.com/documentation/buttons

    > how do you use a smart screen such as several phones
    from Grandstream, Panasonic, Yaelink and others have?
    I assume there's an XML mapping scheme, but where? How
    can you pass-through Internet/Web applications to the screen?

    Currently we do plug and play with Yealink phones, Grandstream and Panasonic if possible will be next on the list.

    Here is list of what support today.

    http://wiki.snomone.com/index.php?title=3rd_Party_Devices

    > how do you display a scrollable / searchable contact list, with
    edit features at the phone?

    Searchable contact is support today it's called LDAP

    You can enter your contacts in the domain address book these contact should show up when you press the directory button.

    can be done per extension or on the domain level

    http://wiki.snomone.com/index.php?title=Domain_Address_Book

    http://wiki.snomone.com/index.php?title=LDAP

  2. Transferring Call-Information Display

    in Call Treatment

    Posted

    It's difficult topic, the agent transferring the call must announce this information, Once the call leave the hunt group the PBX will just use the incoming name or DID.

    This would be even more difficult when the call is transferred again.. at a glance it sounds like a feature request but will bring other issues when manipulating the From field.

  7. SIP multiple trunk fails outbound

    in Trunk Setup

    Posted

    Hi, Dave Before you upgraded to 5.1.0 was this working? Is the trunk account coming from multiple trunk providers or the same provider and if it's the same provider

    are the accounts the same or different? perhaps you can PM us the account so we can try to reproduce it here if possible.

     

    Thanks

  8. Dial plan document?

    in Dial Plan Setup

    Posted

    Pattern 8([0-9]{7})@.*

    User dials prefix 8 match any number between 0-9 the target digits is 7

     

    example 12345678

     

    Replacement sip:617\1@\d;user=phone

     

    It will be replace with 61712345678

     

    replacement will match the 1st string which is indicated by the \1 which is 8([0-9]{7})@.*

     

    @\d is @nyc.mypbx.com which is the domain of the pbx

     

    in an invite the replacement part will look like this sip:16174442231@nyc.mypbx.com;user=phone

    The user=phone the recipient

     

    Here is an oldie

     

    http://kiwi.pbxnsip.com/index.php/Dial_Plan most of the example and explanation should get you by.

  12. Which DID is called ?

    in Call Treatment

    Posted

    The hunt group would be perfect for your scenario, There you can set the name of the company, in the From Header setting, if she were part of many different HG then you can specify the DID and the company name for each and she can answer each call accordingly, you can also control the ringtone when each HG is called as well.

     

    This article should explain some of the HG feature.

     

    http://wiki.snomone.com/index.php?title=Hunt_Group_Behavior

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