[Registering third party user agent]

You will have to specify this information on the users extension.

 

you can use this article for more reference

 

http://wiki.snomone.com/index.php?title=How_to_register_an_xlite_softphone%3F

[Snom 821 Low Incoming Audio]

Sangoma is already using ulaw 1st on the list then alaw 2nd.

 

 

if you're having a low volume issue on the line you can modify this on sangoma as well.

 

 

 

There is a patch on the calibration for older sangoma firmware, it would be a good idea to upgrade the software as well, if you would like us to upgrade the firmware for you please purchase a 1 hour ticket and we can get your squared away.

 

http://wiki.snomone.com/index.php?title=How_to_purchase_a_priority_ticket.

[Yellow Error Message on Sangoma A200 NBE]

Not 100%, I would check in with sangoma.

 

http://wiki.sangoma.com/SangomaTechSupport

 

Thanks

[AA Wont Playback Recorded Messages]

I am sure it should work.....but it doesnt.

 

Any ideas?

 

Hi, did you create a new AA and record a new IVR message to see if it's reproducible?

 

also if you want to playback audio .wave files from the snom ONE GUI, I used VLC

http://www.videolan.org/vlc/index.html

it may also depend on what browser you are using, "Chrome"

[Service auto start]

I have the same issue and deleting the CDR Directory did not help

has anyone else experienced this and found a solution ?

 

 

Can you try this article?

 

http://wiki.snomone.com/index.php?title=PBX_Fails_to_Start

 

the cmd line should give you more details on why it failed.

[PBXnSIP PBX service not starting]

Please check this article there is some information on how to trouble shoot start issues.

 

http://wiki.snomone.com/index.php?title=PBX_Fails_to_Start

 

lets us know if it helps.

 

Thanks

[Received Caller List - Showing internal caller on attended transfer]

You can choose other under the P-asserted identity and put something like

 

<sip:{0280088000}@{sip10.mynetfone.com.au};user=phone>

 

or

 

<sip:{0280088000}@{trunk-outbound-proxy};user=phone>

 

not sure if 0280088000 is the DID provided to you

 

 

[Version 5.0.9]

is there anything populated on the provisioning redirection section?

 

[5] 2013/05/02 15:27:05: Did not write snom_redirect.xml to file system because there is no user associated with this file

 

also on the phones "update URL" are you using http://pbx address?

[New Features on 5.09]

Very nice.

 

A great addition in the future would be click on another extension to call it.

 

We, are working on that thanks, Vodia Team

 

Also down the track maybe 30 button keys that can be programmed in the extensions button profile.

 

We are also considering this item as well, Vodia Team.

 

 

Example say on an 870 button profile the user makes it 45 buttons the 1st 15 will appear on the handset and the 2nd 30 are just for the WAC.

[New Features on 5.09]

Wow, Nice guys! Good job.

 

 

Thanks,

 

Vodia Team

[Yellow Error Message on Sangoma A200 NBE]

you could fix it on the sangoma side but snom one can also help by setting the Ringback(Support early media) to "Message 180' on the trunk level this setting will give sangoma time to build up its SDP before we do.

[New Features on 5.09]

Here is a quick tutorial on how to use the users portal "call handling" feature

 

Call handling AKA"WAC"

http://wiki.snomone.com/index.php?title=User_Portal

 

Remove users from LDAP.

 

http://wiki.snomone.com/index.php?title=Remove_users_from_LDAP

[AA Wont Playback Recorded Messages]

That function should work on version 5.08, Can you create a new AA and record a new message.

[AA Wont Playback Recorded Messages]

What is your current snomONE V5 version?

[5.0.8]

Check this article on the open mac based provisioning.

 

http://wiki.snomone.com/index.php?title=Provisioning_your_phone#Snom_300_series_Provisioning.

[Automatic Call Recording 5.08]

Domains---->under Advance--->General Settings

[Sangoma A200 w 4FXOs]

Hi, AGI I think we resolved this today, how's it going so far?

[Vitelity Trunk config]

Pablo can you send A PM with an account so that we can test it here, this should not be so difficult.

Also please include a screenshot of your config so we can reproduce today including the DIDs.

 

Thanks

[Yealink Address Book]

Hi, We don't support the address books on the Yealink at the moment but it's on our wishlist.

[Record Remotely]

Make sure that you have permissions to record on the IVR "Accounts that may record a message:"

 

1. Make sure your extension is paired up to your cell phone.

2. Set "When this cell phone calls the PBX" To offer the AA.

3. When you call into the system choose option 3 to go to the mailbox.

4. Press the * asterisk and it will bring you to the general mailbox "This is main menu of the mailbox" Press the * asterisk again.

5. Dial *98745 "745" being the IVR then press the # button to initiate the command.

 

The system will ask you to record your message.

[Windows XP Install Problems]

Currently we have decide that all new installations should be running on the cutting edge O.S, Window XP is outdated and not supported anymore.

[Upload custom "error messages']

I suppose the idea was to send the user who has the 5 digit code to an the IVR from the AA "destination choices" after verified based on the 5 digit code they will be routed to the 9-5 support queue rather then changing the wav file globally.

[In Call Recording Not Working]

What does the log file say? I would turn everything on the logging page if it's not a busy system then try to reproduce it again.

[Creating Bulk Accounts in 5.07/5.08]

This has been verified and will be address on the next version.

 

Thanks

 

Vodia Team

[Upload custom "error messages']

It will be unless you use the IVR node for this project then you can segregate the error message.

 

http://wiki.snomone.com/index.php?title=IVR