Vodia support

you can refer to the admin guide to set up co-lines on snomONE. http://downloads.snom.net/snomONE/docs/snomONE_online_book.pdf Page 327

Can you turn on "Log TFTP and PnP events" and see if are feeding the file to the phone.

Does the "WAN" light blink when the unit is powered up after awhile? Do any of the lights stay on?

Actually you are both correct, it depends on how you want to use shared VM. The admin guide describes the cleaner way to retrieve shared VM as well but you can always use the "back door" for users that are on a cell phone, for example users can dial into the system, dial the shared VM "extension account" press * when the voice-mail prompts begin and dial the pin number. You can can practically combine the both methods.

Can you post the call log and a sip-trace of the call if available?

Jack, while you are sending the test account to pbx support, can you take a quick glance at the admin guide just to make sure that everything is in order. http://downloads.snom.net/snomONE/docs/snomONE_online_book.pdf Pages 355-358

I would start here. http://downloads.snom.net/snomONE/docs/snomONE_online_book.pdf

Check the admin guide on setting up a dial plan. http://www.pbxnsip.com/docs/pbxnsip_adminguide_v4.pdf Chapter 6 page 121

Looks like when we connect to xxx.xxx.xxx.xxx:25 they send us "connection refuse" have you try not using TLS?

What type of license do you have? To my understanding recording has to be enable on the license thread. If is not activated in the license then recording will not work, Send me you license and I can decoded it for you or you can do it yourself here. http://www.opinionatedgeek.com/DotNet/Tools/Base64Decode/default.aspx

Here is another interesting article on MOS. http://voip.about.com/od/voipbasics/a/MOS.htm

Actually, we are in the works of migrating a few articles from pbxnsip to the snom wiki. Stay tuned.

Check if "Listen to sip.mcast.net" setting under the system settings is turned on, If it's off then activate the setting and restart the service. Then reboot the phone.

Can you check the access list? perhaps the the ITSP IP has been blocked?

PORTech_Gateway.pdf Ask and you shall receive.

http://downloads.snom.net/snomONE/docs/snomONE_online_book.pdf search for "Co lines" and "Button profile"

This should get you started. http://www.pbxnsip.com/docs/pbxnsip_adminguide_v4.pdf Chapter 12 Agent Group Chapter 7 Extension Redirection Chapter 22 Call Detail Record (CDR) Most of the functionality is present in the system and some are not.

Can you post the invite coming into the system?

"Extensions that may use this orbit" will be removed from the park orbit section. MR X

All you have to do is edit the "Call Park" and "Call Park Retrieve" with the same star code for example if the star code is *85 then both "Call Park" and "Call Park Retrieve" need the same star code. Then create a button profile with "Park orbit" and in the parameter field add the the park orbit account only no star code feature needed. You should be able to retrieve the call in and out with the buttons now.

We haven't tested here but perhaps this article can offer some clues. http://www.pbxnsipsupport.com/index.php?_m...kbarticleid=426

Can you post the sip invite?

Can you post the log file?

Check chapter 21 in the admin guide http://www.pbxnsip.com/docs/pbxnsip_adminguide_v4.pdf Once the mohs are created in the system you can pick which moh wave file you would like on a particular domain to play during park orbit or hold.

Did you set (Time until mailbox picks up to pick up in 1 sec on the general mailbox? For the sake of simplicity I recreated your scenario. 1. Huntgroup has 3 extension 41,42,43. Extension 41 has cell phone redirection enable ( not a necessary step.) . The duration was set to 30 seconds. 2.Final Stage set to extension 66 which is my general mailbox (Time until mailbox picks up) is set to 1s 3. Made a call to the AA Via DID and dialed the huntgroup account 72. The phones rang, cell phone rang and the general mailbox answered after the 30 seconds timeout. This scenario works local as well.