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Vodia support

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Everything posted by Vodia support

  1. If you navigate to features--->voice mail---> and disable "Offer camp on" the caller should be able to hear the user voice mail greeting, also you can turn off cell phone option "Offer calling cell phone when entering user's mailbox" on the same page.
  2. Hi, Vodia Forum Hamlet here, I would like to share a link with the community, The link below is from capterra a product review site. If you can please take a few minutes to give us your thoughts about the Vodia phone system, I will greatly appreciate it. Thanks! Please check the link below. https://www.capterra.com/p/159316/Vodia-PBX/ Thanks
  3. If you want other phones to monitor the ACD then you need to use the agent group button so they can monitor them. Check agent group button here
  4. Hi, Vodia Community Please take a moment and follow us at https://twitter.com/vodia_networks and our facebook page https://www.facebook.com/vodianetworks/ and lastly our blog post @ http://blog.vodia.com/ For special updates, tips and tricks and inside telecom news Thanks Hamlet
  5. Here's a link to our appearance page for those who missed the post. https://vodia.com/doc/appearance
  6. Can you providing me with your license information via PM? We might have to activate a setting in the license in order for RPS to work correctly. Thank you
  7. Vodia Windows PBX AWS Setup https://www.youtube.com/watch?v=QxinEZDpGoE&t=36s Vodia Linux PBX AWS Setup https://www.youtube.com/watch?v=lDlSuDsdDMo&t=23s Vodia Windows PBX AWS Setup
  8. Hi, The incoming notification is equal to an email notification from google which has no sound by design. I suppose when google implements this with their email notification it will also be part of the vodia user portal as well.
  9. Initially it's feature request, we had this in the old version. Let see if our dev see this ticket.
  10. Hi, Henrikt Thank you for the update! This is just an option You can change the outbound proxy in the domain level as well. The setting is under the provisioning parameters. Under the outbound proxy you can do the following. 0.0.0.0/24/192.168.1.200:5080/tcp Provisioning Parameters Default PnP dial plan scheme: User must press enter North America (2-digit extensions [2-7]x) North America (3-digit extensions [2-7]xx) North America (4-digit extensions [2-7]xxx) Europe (2-digit extensions [2-7]x) Europe (3-digit extensions [2-7]xx) Europe (4-digit extensions [2-7]xxx) Authentication user: Authentication password: Authentication password (repeat): Authentication PIN: Authentication PIN (repeat): Outbound proxy pattern (e.g. 1.2.3.4/24/192.168.1.2:5060/udp):
  11. You could always program a few BLF to monitor your peers. That should do the trick.
  12. Reset the phone and delete the generated folder for that extension. Path for windows C:\Program Files\Vodia Networks\Vodia PBX\generated Linux usr/local/pbx/generated Plug and play the phone again, Don't force the phone to get its this time check the generated folder ---domain---extension and see if all the prov files are there. Please list them here. Which version are you currently running on the Vodia PBX Please list the phones firmware as well. Best regards
  13. Hi, Henrikt Can you log into the phone and check what is set for in the update tab. Advance---->Update http://wiki.snom.com/Settings/update_policy
  14. The translation says "Can be used anytime" That should mean to redirect the call with no set time parameters. You can also change the translation of the page but going to admin-->Customize---->Translation If you turn it on you can navigate on any page and make your changes, you can then turn off the feature once you're done.
  15. You could just repeat the cmd ln -s path-to-actual-folder name-of-link or the mounted device/folder
  16. You could backup the recording and delete the one that are over 30 days old. You could also go into the Vodia PBX working directory and check the recs folder but I would not recommend that if you don't know what you're doing.
  17. You will need to create a symbolic link for example on the cmd line you will have type something like. ln -s /usr/local/pbx/recordings /path/to/symlin so the 2nd part is the path of the mounted device.
  18. Hi, if you would to like upload a ringtone and you can do so from the admin level. Scroll down to "Customize" under customize choose "upload audio" Make description Type choose "Ringback" Choose a domain Upload the file When uploading a WAV file, please use 8 kHz Mono, 16 bit files. Navigate to your HG Choose your Ringback source
  19. Can you send me a private message with the account information so we can try it on my local PBX. Thanks
  20. Does your configuration looks like this in the Vodia PBX? Registrations Display Name: "Name it " Account: "Should be phone number" Domain: "Should be the domain name" Username: Should be phone number" Password: "Password" •••••••••• Password (repeat): "Password" •••••••••• Proxy Address: "Should be the domain name" Explicitly list addresses for inbound traffic: "Should be the domain name" or the IPV4 Preferred SIP port for trunk:
  21. Hi, I've tested your scenario and could not reproduce it here. I am running version 5.4.1.a but also tested on the later version 5.4.0 and it works here. Can you send me a private message with attached PCAP? If would be useful to get a trace from the trunk level only since it's where the disconnection is happening. https://vodia.com/doc/pcap
  22. You can also setup under the--->Mailbox the setting is called "Time until mailbox picks up:" you can specify a shorter time so the PBX can send the call back to the system instead of it going to the cell phone mailbox $$$
  23. Hi, all you need to do is add the extension that not need to be called. The other settings if that's what you asking require a starcode option. Check this URL. https://vodia.com/doc/starcodes
  24. In your dial plan create another preference, and choose the 2nd trunk in the drop down. For the pattern choose a prefix number like 9* and replacement can be * so if you want to dial out press 9 and a number and it should go out the 2nd trunk. Hope that help.
  25. Make sure you add the headers,so the PBX will know how to create the account accordingly. type,alias,ani,password,web_pass,first_name,display_name,mb_pin,email_address,mac extensions,651,,1234,1234,Carl,Clever,1234,cc@abc.com,000BBBCCCDDDE
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