Hi there!
We are trying to implement the hot-desking feature in our current setup.
E.g. each phone (all SNOM 300), gets its own registration and users can "hot-swap" between phones via *70, using their own registration. Everything works fine, a superb and very usable feature, but:
We tested the following:
Phone is registered under 100.
First user with registration 11 activates hot-desking on that phone, which means, user 11 is "Hot Desking at" 100. (see "User Redirection Settings")
Second user with registration 12 activates hot-desking on the same phone, but instead of putting user 12 "Hot Desking at" 100, user 12 is now "Hot Desking at" 11.
This leads to the following:
The second user (12) is not reachable at all - upon calling him the mailbox answers.
If the first user (11) "hot-swaps" to another phone (e.g. 101), the second user would "move" as well.
We don't want neither to happen, so that two users can share one phone using Hot Desking.
Is there a way to implement that? Are we missing something? Could this be a "request for feature"?
We would love to use Hot Desking, but the problem above prevents us from "going live".
Thanks in advance,
Chris