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Henrikt

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Posts posted by Henrikt

  3. Group settings

    in General Setup

    Posted

    I have a customer there use Vodia App. The only want to see some extensions in the App. Eg. Sales Group have extensions 100-110 so is it possible setup a group where an extension 100 only have 100-110 listet in the App. 

  6. Callback

    in Agent Group Setup

    Posted

    Hi.

    I try to setup Callback function in the ACD, but when i e.g. press 0 for Callback the system want to confirm the callback number. This information breaks when the system announce the queue number, so is it possible to use Callback function in ACD and "periodically announce position" too?

  11. Waiting time for each call

    in Agent Group Setup

    Posted

    In the old version e.g. .57 the customer see the waitingtime for each call (under ACD->Calls) but in the new version this info missing.

    the customer login as Domain admin and see the calls under the ACD Group.

    are there a way in the new version to see the waiting calls in ACD and how long each call have waiting in the queue?

  15. How to sent a URL for an incomming Call

    in General Setup

    Posted

    Thanks for your support

    I got this in the log, can you use it or did you need more logs. 

    HTTP/1.1 400 Bad Request
server: envoy
date: Tue, 05 Apr 2022 12:11:48 GMT
content-type: application/json
content-length: 179
x-envoy-upstream-service-time: 5
strict-transport-security: max-age=31536000
Via: 1.1 google
Alt-Svc: clear
    [7] 14:11:49.013 WEBC: /rest/mtsms?token=XXXXXXXXX&message=TEST3&recipients.0.msisdn=99999999: Return code 400 (179 bytes) 
    {"code":"0x0308","incident_uuid":"36f99037-1aa2-4253-a15f-471ad1cc67c0","message":"The browser (or proxy) sent a request that this server could not understand.","variables":null}
    [8] 14:11:49.013 WEBC: /rest/mtsms?token=XXXXXXXXX&message=TEST3&recipients.0.msisdn=99999999: Return headers 
    server: envoy
date: Tue, 05 Apr 2022 12:11:48 GMT
content-type: application/json
content-length: 179
x-envoy-upstream-service-time: 5
strict-transport-security: max-age=31536000
Via: 1.1 google
Alt-Svc: clear
    [9] 14:28:28.266 WEBC: ActionURL: Parameters for request to https://gatewayapi.com/rest/mtsms?token=XXXXXXXX&message=TEST3&recipients.0.msisdn=99999999:

  16. How to sent a URL for an incomming Call

    in General Setup

    Posted

    Hi,

    I try to setup an ActionURL, so when the customer get an incomming call, the PBX sent an URL like https://server.com/rest/Token=xxxxxxxxxxx&message={from}

    If i use the URL in a browser it's works fine, but in Action URL under the Extensions it dosen't work

    I hope someone can help me in this case.

    Authentication method: None
    Username: -blank-
    Password: -blank-
    Region: -blank-
    Method: POST
    URL:  https://server.com/rest/Token=xxxxxxxxxxx&message={from}
    Additional headers: -blank-
    Encoding for the message body: JSON
    Message body: -blank-

     

     

  17. ServiceFlag i App

    in iOS App

    Posted

    Is it possible to Serviceflag with status in the App, so customers can se the status and change the ServiceFlag

    i know you can dial the Serviceflag numbers, but if i have a customer with 15 ServiceFlags he need the status.

  18. Vodia App for iOS

    in iOS App

    Posted

    Thanks.

    The PBX where startet with .57 and upgradet to v.65-66-67-68 and can connect with the App. There was no cetificate in the PBX, so i install a new V.68 on the same server, and it works perfect now 🙂 

    Thanks for your support

  19. Vodia App for iOS

    in iOS App

    Posted

    I have now try to connect the App to my PBX v.68 but if I scan the QR code I can see the settings in the App, but nothing works.

    NAT setup:
    port 80 TCP -> PBX
    port 443 TCP ->PBX
    port 49152-64512 UDP -> PBX

    PBX Setup:
    Redirect to HTTPS -> ON
    IP Routing list -> 0.0.0.0/0.0.0.0/Public IP
    ACME Directory URL -> Let's Encrypt

    Did I miss something ?

  25. Planned Maximum Calls in ACD change by ServiceFlag

    in Agent Group Setup

    Posted

    Hello.

    I have a customer with a issue againgst to the queue in ACD

    Are there a way to make a planned Maximum Calls in ACD? so 8.00 - 11.00 am there is 20 in maximum calls and with a serviceflag it change to 10 in maximum calls (11.00 - 12.00), so the supporters can emty the queue before lunch. After lunch the serviceflag change and the maximum calls are 20 again ?

    If not this is a big wish. Thanks in advance

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