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John Reinert

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  1. I have updated our CS410 to verion 3.0.0.2998. I have also added a third SIP trunk. After a PBX user places a call and is into the call about 5 minutes, the audio from the called party drops so low that you could call it a hearing test. You would think the audio dropped off entirely except you can just barely hear the called party. The called party can you the PBX user just fine. The problem seems to be happening on any of the SIP trunks. I am not certain where to look first.
  2. ok, as long as only the most recent setting are used then I am good with that. The problem still is that after the phone reboots because of the software update to 7.1.35 it keeps looping displaying the message "Sending DHCP requests" The phone keeps looping and looping showing this message. Every once in a while, it will reboot the phone and start the process all over again. If I interrupt this loop, and "reset" the values stored in the phone then it will reboot and provision from the PBX. But, then right away it wants to reboot again to get the software. Then the phone is back to the "Sending DHCP request" loop. This happens on all of my snom 3xx phones.
  3. During the process of resolving e-mail issues I updated to several versions of the software for the CS410. E-mail seems to be fixed now, however it looks like the System configuratio page for PNP setup has what looks like duplicate or similar entries. Attached is a screen shot of the PNP page. Notice the duplicate entries for snom phones. I am also having problems using auto provision to setup my snom 300 phones. If I clear the settings on the phones, then allow them to re-boot they seem to load a configuration but then the phone wants to update the software. It reboots again and ends up in a "Requesting DHCP...." loop.
  4. Looks like update 3.0.1.3012 for the CS410 worked. Thanks for the help. I will monitor it over the next couple of weeks and let you know if I see anything unusual releated to e-mail support.
  5. If you could send me an e-mail message to john@reelgoodpictures.com then I can set that up for you and provide you with the account setup.
  6. The following are the log entries for CDR request. IP Address changed to x.x.x.x for security reasons. Domain changed for security reasons [5] 2008/08/24 12:55:22: Last message repeated 2 times [6] 2008/08/24 12:55:22: Sending CDR email to <john@domainname.com> [8] 2008/08/24 12:55:23: SMTP: Connect to 74.220.207.136:26 [8] 2008/08/24 12:55:23: SMTP: Received 220-host136.hostmonster.com ESMTP Exim 4.69 #1 Sun, 24 Aug 2008 13:55:17 -0600 220-We do not authorize the use of this system to transport unsolicited, 220 and/or bulk e-mail. [8] 2008/08/24 12:55:23: SMTP: Received 250-host136.hostmonster.com Hello x-x-x-x.lightspeed.sjcpca.sbcglobal.net [x.x.x.x] 250-SIZE 52428800 250-PIPELINING 250-AUTH PLAIN LOGIN 250-STARTTLS 250 HELP [8] 2008/08/24 12:55:23: SMTP: Received 220 TLS go ahead [8] 2008/08/24 12:55:24: SMTP: Received [8] 2008/08/24 12:55:24: Last message repeated 2 times [8] 2008/08/24 12:55:24: SMTP: Received 503 AUTH command used when not advertised [5] 2008/08/24 12:55:24: SMTP Server returned 503
  7. Ok, I installed this release and it seems to have made som progress but not quite. It looks like the DNS resolution problem is fixed and the software is connecting to the SMTP server. However, it looks like the software is not sending the logon information. I receive the following messages in my logfile. 6] 2008/08/22 10:46:12: Sending CDR email to <john@domainname.com> [5] 2008/08/22 10:46:13: SMTP Server returned 503 (Domain name substituted) You will know better but I think SMTP error 503 has something to do with logging on to the outgoing server or providing the correct user information.
  8. My e-mail service uses port 26 for smtp. In the e-mail configuration for my cs410 have the address configured in the form mail.domain.com:26. When I initially received my cs410 this worked. I can't remember what version of software I updated to, but at some point this stopped working and in the logfile I have a repeating message "SMTP: Cannot resolve mail.domain.com:26" It appears that the cs410 with version 3.0.0.2992 no longer can resolve the port re-direction. I have turned off any e-mail notifications to prevent the memory space filling up with messages pending to be sent.
  9. I recently updated my CS410 to the latest release 3.0.0.2992 hoping to solve a one-way audio issue with my snom3xx phones. Now as each of the snom3xx phones rebood that enter a loop "Sending DHCP requests..." DHCP is disabled on the CS410 and DHCP is supplied by the network router. I guess that solved the one-way audio problems for now by basically turning the phones into paper weights. If I press the settings button on the phone it will boot up into the phone application without an IP address. Then when I clear the settings the phone reboots and gets an IP number. Then, it looks like the phone recognises new software and reboots again. This time it will re-enter the DHCP loop. Any ideas?
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