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woelz1

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Everything posted by woelz1

  1. So, I need to open a new ticket via vodia.zendesk.com to determine why creating a hunt group shows "account not licensed" ?
  2. To whom it may concern: We have a mutual customer with a Vodia PBX. Even though the server has access to https://license.vodia.com, any new hunt group created shows "Account Not Licensed". I have attached screen shots of the issue as well as the System Status Overview. To note, navigating to https://license.vodia.com DOES display a Certificate Error but if you choose "Continue Anyway", it does connect successfully. I am not sure if this is what is causing the issue or not. I also have installed the certificate but continue to get the certificate error. Hunt Group Creation.docx
  3. We have a mutual customer that wants to setup VM to EMAIL on their PBX. The server already has access to SMTP.GMAIL.COM. I need to know how to load the correct certificate for this.
  4. We have a mutual customer, Bonneville 911, and they are trying to upgrade from version 56.0 to 60.0. The server has access to vodia.com and they are using the following URL: http://vodia.com/downloads/pbx/version-60.0.xml. When they press SAVE, it is literally maybe 2 seconds and it displays "Software Update Completed Successfully" but even after they reboot the server, the version still shows as 56.0. Their license is: License Status: Vodia PBX premium 10 (Bonneville) 5XX-XXX-XXX-XXX John Woelz This post will not allow me to REPLY so I am simply editing the original post. I need you to check the license because the logs are saying this: 6/27/2018 07:08:04 141 Info Local0.Info 10.0.25.207 10.0.25.207 Jun 27 07:08:04 IDBNV-BCSO-PX01 http:vodia.com:80: Return code 200 6/27/2018 07:08:04 141 Alert Local0.Alert 10.0.25.207 10.0.25.207 Jun 27 07:08:04 IDBNV-BCSO-PX01 The system cannot be upgraded to this version (please check your license) 6/27/2018 07:08:04 141 Alert Local0.Alert 10.0.25.207 10.0.25.207 Jun 27 07:08:04 IDBNV-BCSO-PX01 Last message repeated 2 times 6/27/2018 07:08:04 141 Alert Local0.Alert 10.0.25.207 10.0.25.207 Jun 27 07:08:04 IDBNV-BCSO-PX01 software update error: your OS Win64 is not part of swupdate process 6/27/2018 07:08:04 141 Alert Local0.Alert 10.0.25.207 10.0.25.207 Jun 27 07:08:04 IDBNV-BCSO-PX01 Software update finished. If there were no errors, changes will be completed after the PBX restart I am still not able to REPLY to this post so I have to keep editing the original. The executable is already named pbxctrl.exe. But it is in a snomONE directory: C:\Program Files\snomone\snomONE\pbxctrl.exe
  5. The customer has stated that he wants to keep his cell phone programmed on HIS extension form (EXT 1) BUT he wants to hear the personal greeting when calling the OTHER extension (EXT 2) from his cell phone.
  6. I was hoping you could answer a question for me. I have a customer that currently has his cell number programmed into the CELL field on his extension form. When he calls, from this cell phone, to another extension on the system, he hears the canned “1 to receive a callback, 2 to leave a message, 3 to connect to the cell phone”. He wants to hear her personal message instead. We know it is his cell number being on his extension form causing this as we removed it for testing, and he hears her personal greeting. My question is, how can he leave his cell number programmed on his extension form but hear her personal greeting when calling her?
  7. How come I can no longer start new threads?

  8. Does Vodia have a "canned" version of aa_offer_cellphone.wav I can download? My customer's system did NOT come with one so they recorded their own. They would like it to sound like the other prompts, ie. the PBX lady's voice.
  9. I have a mutual customer that has their voicemail boxes setup to play the Mailbox Explanation Prompt after the mailbox greeting. The issue is, the first two options (# for more options and 0 for the operator) are the voice of the 'canned' PBX lady voice. The third option (Press 3 to connect to the cell phone) is a male's voice and was obviously recorded by someone onsite and put into place. My question is, is there a way to: #1 Have a 'canned' recording say this to the caller If not, #2 Where does one record a NEW prompt for this? Thank you for your time, John Woelz Telecommunication Systems, Inc.
  10. I don't see a way to attach files here. How do I open a ticket?
  11. I have PCAPs for a few examples. I do not see anything in the PCAP. It COULD be silence suppression but in the examples the calls are dropping mid sentence with no silence. Is there a way I can attach one of the PCAPS to this thread?
  12. We have a Vodia PBX v5.2.3. Quite frequently we are losing calls. I have looked at the syslogs of the gateway and the syslog of the PBX and in each dropped call example, the PBX is the one sending the BYE to the phone and the gateway. I did not find anything useful in the syslogs so I increased the log level to 7 and still do not see anything that is causing the PBX to send the BYE. I have even pulled Wireshark captures and these do not offer anything additional. Please help me determine why the PBX decides to send a BYE mid-call. This does NOT happen on every call. I have also compared logs between a good call and one that disconnects, and I cannot see any differences. Please help.
  13. Is there a charge for that? If so, how much? Also, I do not have a login. How do I setup a login to submit a trouble ticket?
  14. I am not aware that any pages were modified. The customer does not configure their PBX. How do I resolve this issue? What do I need to look for in the folders you mentioned? I am ONLY trying to accomplish one thing. I need to change the domain's primary name from the host name to its IP address. Thank you.
  15. I have only 1 domain configured. Why would I not be able to EDIT it? I am NOT trying to ADD a domain, just EDIT the current domain that is already configured.
  16. Was there a fix for this? I have the same exact issue and I am also on 5.2.2. Please let me know as I cannot just "Upgrade and see". This is a customer's system and I need confirmation that 5.2.3 has resolved this issue. Thank you.
  17. Nevermind. After searching and searching I was able to find where I needed to go. Thank you anyway.
  18. I am speaking of the button labeled RETRIEVE on the Snom 370. Every other phone dials their extension number when pressed and they can retrieve their voicemail. But when this particular extension (3307) presses their RETRIEVE button, it dials 993307. I am trying to figure out what is inserting the 99.
  19. They are using Snom 370 phones and they are on Version 2011-4.3.0.5021 (Win32) of PBX.
  20. I am wondering where is the RETRIEVE button programmed? In other words where is it defined as to what is dialed when the RETRIEVE button is pressed. They are using a Snom 370. Thank you.
  21. woelz1

    5.2.4

    Thank you. I saw that but the post above mentions a blue or yellow license. I don't know how to determine that. Version: 4.3.0.5016 (Win64) Created on: Oct 28 2011 12:04:10 License Status: microDATA pro plus 50 License Duration: Permanent
  22. woelz1

    5.2.4

    Where can I find what license is installed? And can I view the activation code within the application anywhere?
  23. woelz1

    5.2.4

    Thank you very much for your prompt reply. If they DID want to upgrade to the latest and greatest release, what version would that be and what cost would they incur? Thanks again for all of your help with this matter.
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