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woelz1

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Posts posted by woelz1

  1. To whom it may concern:

    We have a mutual customer with a Vodia PBX. Even though the server has access to https://license.vodia.com, any new hunt group created shows "Account Not Licensed". 

    I have attached screen shots of the issue as well as the System Status Overview. To note, navigating to https://license.vodia.com DOES display a Certificate Error but if you choose "Continue Anyway", it does connect successfully. I am not sure if this is what is causing the issue or not. I also have installed the certificate but continue to get the certificate error. 

     

     

    Hunt Group Creation.docx

  2. We have a mutual customer, Bonneville 911, and they are trying to upgrade from version 56.0 to 60.0. The server has access to vodia.com and they are using the following URL: http://vodia.com/downloads/pbx/version-60.0.xml. When they press SAVE, it is literally maybe 2 seconds and it displays "Software Update Completed Successfully" but even after they reboot the server, the version still shows as 56.0. Their license is:

    License Status: Vodia PBX premium 10 (Bonneville) 5XX-XXX-XXX-XXX

    John Woelz

     

    This post will not allow me to REPLY so I am simply editing the original post.

     

    I need you to check the license because the logs are saying this:

     

    6/27/2018    07:08:04    141    Info    Local0.Info    10.0.25.207    10.0.25.207    Jun 27 07:08:04 IDBNV-BCSO-PX01 http:vodia.com:80: Return code 200 
    6/27/2018    07:08:04    141    Alert    Local0.Alert    10.0.25.207    10.0.25.207    Jun 27 07:08:04 IDBNV-BCSO-PX01 The system cannot be upgraded to this version (please check your license) 
    6/27/2018    07:08:04    141    Alert    Local0.Alert    10.0.25.207    10.0.25.207    Jun 27 07:08:04 IDBNV-BCSO-PX01 Last message repeated 2 times 
    6/27/2018    07:08:04    141    Alert    Local0.Alert    10.0.25.207    10.0.25.207    Jun 27 07:08:04 IDBNV-BCSO-PX01 software update error: your OS Win64 is not part of swupdate process 
    6/27/2018    07:08:04    141    Alert    Local0.Alert    10.0.25.207    10.0.25.207    Jun 27 07:08:04 IDBNV-BCSO-PX01 Software update finished. If there were no errors, changes will be completed after the PBX restart 

     

     

    I am still not able to REPLY to this post so I have to keep editing the original.  

    The executable is already named pbxctrl.exe. But it is in a snomONE directory:

    C:\Program Files\snomone\snomONE\pbxctrl.exe

  3.      I was hoping you could answer a question for me.

     

         I have a customer that currently has his cell number programmed into the CELL field on his extension form. When he calls, from this cell phone, to another extension on the system, he hears the canned “1 to receive a callback, 2 to leave a message, 3 to connect to the cell phone”. He wants to hear her personal message instead.

     

         We know it is his cell number being on his extension form causing this as we removed it for testing, and he hears her personal greeting.

     

         My question is, how can he leave his cell number programmed on his extension form but hear her personal greeting when calling her?

  4. Does Vodia have a "canned" version of aa_offer_cellphone.wav I can download? My customer's system did NOT come with one so they recorded their own. They would like it to sound like the other prompts, ie. the PBX lady's voice.

  5. I have a mutual customer that has their voicemail boxes setup to play the Mailbox Explanation Prompt after the mailbox greeting. The issue is, the first two options (# for more options and 0 for the operator) are the voice of the 'canned' PBX lady voice. The third option (Press 3 to connect to the cell phone) is a male's voice and was obviously recorded by someone onsite and put into place.

     

    My question is, is there a way to:

     

    #1 Have a 'canned' recording say this to the caller

     

    If not,

     

    #2 Where does one record a NEW prompt for this?

     

    Thank you for your time,

     

    John Woelz

    Telecommunication Systems, Inc.

  6. We have a Vodia PBX v5.2.3. Quite frequently we are losing calls. I have looked at the syslogs of the gateway and the syslog of the PBX and in each dropped call example, the PBX is the one sending the BYE to the phone and the gateway. I did not find anything useful in the syslogs so I increased the log level to 7 and still do not see anything that is causing the PBX to send the BYE. I have even pulled Wireshark captures and these do not offer anything additional. Please help me determine why the PBX decides to send a BYE mid-call.

     

    This does NOT happen on every call. I have also compared logs between a good call and one that disconnects, and I cannot see any differences.

     

    Please help.

  7. I am not aware that any pages were modified. The customer does not configure their PBX. How do I resolve this issue? What do I need to look for in the folders you mentioned? I am ONLY trying to accomplish one thing. I need to change the domain's primary name from the host name to its IP address. Thank you.

  8. Thank you. I saw that but the post above mentions a blue or yellow license. I don't know how to determine that.

     

    Version:

    4.3.0.5016 (Win64)

     

    Created on:

    Oct 28 2011 12:04:10

     

    License Status:

    microDATA pro plus 50

     

    License Duration:

    Permanent

  9. Thank you very much for your prompt reply. If they DID want to upgrade to the latest and greatest release, what version would that be and what cost would they incur? Thanks again for all of your help with this matter.

  10. I have a few questions for you if I could. I have a customer on Version 4.3.0.5016. My questions are as follows:

     

    1) What is the latest version they can move to without incurring a cost or license issue ?

     

    2) Can they move to the "latest and greatest" version that Vodia offers? If they can, what is the cost? In addition, are there any hardware considerations going from 4.3.0.5016 to the "latest and greatest" ?

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