Tom Waterman

I have a snom M3 base and 3 handsets registered to the base. I have one extension that can not make or recieve any calls. If the Extension attempts to make a call I get an erroro message. Here are the 2 lines from the sip log on the base: 0709140212 [N](09):Too many concurrent Calls by UA #2 0709140212 [N](09):Call 415 rejected with cause 909 by peer (or system) There are NO calls on the base or in the pbx for that matter. I have the newest firmware of 2.02 on the phone. Please help. Tom

Ok I have the recording and the PCAP trace. The PCAP is 4 megs zipped. What email address can I send it to? Tom

Any word on this/ I have a customer who is getting a little unhappy. Please help. Tom

Yeah I did that. My carrier here at the office is sending 10 digits. I have put those 10 digits in my extension number but no dice. What do yo uneed from me to help troubleshoot this? Tom

I had spoke with Kevin onsite about having a failover setup. One PBX would be the primary and somehow keep insync with the second. So if the first server goes down the secondary server would failover automatically. Can you tell me if this has been achieved and how? Tom

Also do you need to put the DID in the trunk settings anywhere? I have searched the wiki and manual but a lot of it is old and has changed a lot since then. Tom

Yeah I tried that and it does not work. Do I need to restart the service for this? Tom

Is there a document that says how to set this up? I have about 25 users I need to do this for. Each user has their own direct dial DID and I need to make sure they go to the 4 digit extension that they already have assigned. I have also tried the hunt group and addidng the DID to the extension number like so 817 802748XXXX and it fails to redirect me to my extension when I call the number. I did look at the syslog and I am receiving 10 digits from the telco. Thank you in advance for the help.

I have tested this in two locations and the problem still occurs. A fix would be very helpful.

In order to do a 500ft run you would need to put a switch/hub/repeater in the middle. Anything that will regenerate and retime the signal.

Is there anyway the PBX would prevent a call from coming in? Here is my setupo. I have an older T1 that comes into an Audiocodes Mediant 1K. I can make 2 calls at the same time with no problem. On the 3rd call the caller receives a fast busy. It does not make any difference if it is 3 calls coming into the system or one in and 2 out or 3 out. It is the addition of the 3 call that causes this. Here is what I see in the Gateway. SIP/2.0 500 Line Unavailable<013><010>Via: SIP/2.0/UDP 10.130.1.236;branch=z9hG4bKac388051577<013><010>From: And then the reorder tone is played. Any help would be greatly appreciated. I have received a call back from audiocodes and they told me that it is th PBX stating the line is no available and not the gateway. Tom

I just got a response back from the gateway support folks and this disconnect is coming from the PBX side.

Is there anyway the PBX would prevent a call from coming in? Here is my setupo. I have an older T1 that comes into an AUdiocodes Mediant 1K. I can make 2 calls at the smae time with no problem. On the 3rd call the caller receives a fast busy. It does not make any difference if it is 3 calls coming intot he system or one in and 2 out or 3 out. It is the addition of the 3 call that causes this. Here is what I see in the Gateway. SIP/2.0 500 Line Unavailable<013><010>Via: SIP/2.0/UDP 10.130.1.236;branch=z9hG4bKac388051577<013><010>From: And then the reorder tone is played. Any help would be greatly appreciated. Tom

So I was able to get this working but let me tell you what happened so others may know the issue. When we originally installed the system we could not get PnP to work properly. However, with the lat couple of upgrades pnp is now functional, although I did not know this. So the customer had to reboot a couple of the phones and it pulled down the PnP dial plan which was set to 4 Digit North America. Because this client still has 7 digit dialing they would try to dial 358 and on the 4th digit it would dial. This would happen on any of thier local echanges. Ugg. So you would think the if you change the dial plan to "User Must Press Enter" and reboot the phone that this would fix the issue however it does not because onthis setting a dial plan xml file is not generated. Sooo, on the snom 370 I saved the settings and edited the current xml and reloaded it. This fixed the issue! Thanks to, Kevin, Kevin, and Pradeep for the help. Tom

How do I provision another plan?

I have a customer who has the snom 370 phones and they have a local exchange of 358. Until last week they could dial this local exchange no problem. I have made no changes to the PBX in a month at least and the snoms are running the newest firmware 7.3.14. Apparently last week some of the phones rebooted and auto provisioning actually kicked in. So now these phones when you dial 358 on the fourth digit it will auto dial. I can see this in the PBX wireshark which I have attached. This is a major issue as it is a PD and need immediate help.

I have that problem with local calls. The customer can call a long distance number no problem but a local call it dials the first 4 digits and of course errors out.

Hi everyone. I have acustomer that reports they can only make 2 outbound calls at a time and the 3rd call fails. It looks as though the call clears the PBX and hits the gateway but I am not sure. Anyone have any ideas? Also the same custome has a couple of snom phones 370 with the latest firmware that when you attempt to make a local call it treats it like it is a 4 digit extendion and it starts to dial.I have number guessing and auto dial turned off. Please help. Tom

I have updated to 2.02 I'll let you know! Tom

This sound quality issue also seems to happen when the user is not on speaker phone. If they are talking on the handset normally. All of them use the M3. Anyone else ever seen this? I have it on about 6 phones now. Please help.

Hello again, I have a user who has a snom m3 with firmware 1.22 and while on speaker phone the volume will fluctuate up and down. Has anyone seen this or heard of this before. I wish I would have known how crappy the speaker phone was before we ordered 50 of these things. Tom

I tried that before posting. I get this error instead complaining about the authentication type. Also thier domain name is only localhost and thge IP address of the server the FQDN is not in there. 2] 2009/04/20 15:13:32: Last message repeated 13 times [6] 2009/04/20 15:13:32: Sending CDR email to <twaterman@md-911.com> [8] 2009/04/20 15:13:33: SMTP: Connect to 10.130.1.27:25 [8] 2009/04/20 15:13:33: SMTP: Received 220 mailserver@domain.org Microsoft ESMTP MAIL Service ready at Mon, 20 Apr 2009 15:13:33 -0500 [8] 2009/04/20 15:13:33: SMTP: Send EHLO localhost [8] 2009/04/20 15:13:33: SMTP: Received 250-jascomx.jasco.org Hello [10.130.1.17] 250-SIZE 250-PIPELINING 250-DSN 250-ENHANCEDSTATUSCODES 250-STARTTLS 250-X-ANONYMOUSTLS 250-AUTH NTLM 250-X-EXPS GSSAPI NTLM 250-8BITMIME 250-BINARYMIME 250-CHUNKING 250-XEXCH50 250 XRDST [8] 2009/04/20 15:13:33: SMTP: Send AUTH LOGIN [8] 2009/04/20 15:13:38: SMTP: Received 504 5.7.4 Unrecognized authentication type [5] 2009/04/20 15:13:38: SMTP Server returned 504

Ok I have a very simple customer who just needs to get basic voicemail to email set up. They have exchange 2007 installed however the tech staff onsite are not familiar with it. I am trying to send a basic crd log to my email address and I get the following log entries. (domain name change to protect customer)' 6] 2009/04/20 14:15:58: Sending CDR email to <twaterman@md-911.com> [8] 2009/04/20 14:15:58: SMTP: Connect to 10.130.1.27:25 [8] 2009/04/20 14:15:58: SMTP: Received 220 mailserver@domain.org Microsoft ESMTP MAIL Service ready at Mon, 20 Apr 2009 14:15:57 -0500 [8] 2009/04/20 14:15:58: SMTP: Send EHLO localhost [8] 2009/04/20 14:15:58: SMTP: Received 250-jascomx.jasco.org Hello [10.130.1.17] 250-SIZE 250-PIPELINING 250-DSN 250-ENHANCEDSTATUSCODES 250-STARTTLS 250-X-ANONYMOUSTLS 250-AUTH NTLM 250-X-EXPS GSSAPI NTLM 250-8BITMIME 250-BINARYMIME 250-CHUNKING 250-XEXCH50 250 XRDST [8] 2009/04/20 14:15:58: SMTP: Send STARTTLS [8] 2009/04/20 14:15:58: SMTP: Received 220 2.0.0 SMTP server ready [8] 2009/04/20 14:15:58: SMTP: Send EHLO localhost [5] 2009/04/20 14:15:58: SMTP: Connection refused on 10.130.1.27:25 Any help would be great! Tom

Is this fix available for testing?

Yeah I would really like to see some sort of fix. I can even leave a message and hit 0 and I get the sound at the end of the message as well.