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Cld007

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Everything posted by Cld007

  1. Great, thank you, We will test this out and keep you posted.
  2. Thank you for that. What if the user is logged in to multiple agent groups by default?
  3. The info here doesn't mention anything about ANI from an ACD- http://wiki.vodia.com/index.php?title=Outbound_Calls
  4. Thank you for your reply. The customer's system has multiple ACD's (1 ACD for each business so the users can answer calls accordingly). This particular extension is part of all of the ACD's so they can receive calls from any of them. My understanding is that the extension needs to be logged in to the ACD to receive calls. My questions are: 1. If the extension is part of Multiple ACD's, which ANI is used? 2. If the use is loggin in and out of ACD's will they only receive calls once logged in? Many thanks
  5. Hello, We have a new customer who previously used to select a different 'line' on their handset to call out from for different calls. The purpose of this is to display a different phone number when calling out as they make calls on behalf of different businesses within the same office from the same phone. I cannot find a way to do this with Vodia. Is it possible to map a button to change the outbound ANI on the fly as they did previously? Or any other suggestions you may have. Many thanks for your help in advance.
  6. Thank you. We do need to setup the PBX in this way as we are currently wasting PBX resources and the almost maxing our CPU on the single core. We are using CentOS and the PBX is in a hosted environment with multiple domains. We can make the changes ourselves but will need some guidance please. - Do you have experience setting up multiple PBX instances that are bound to separate cores before? - Are there any issues that can arise by doing this? - How do you bind the PBX software to a certain IP address? - What changes need to be made in the startup script? And how do you do this please? Thank you very much.
  7. Hello, We are using the PBX in a Hosted environment and have some questions on call recordings. 1. Currently we have the setting "Delete the call recording files along with the CDRs:" turned ON. We would like to extend the time the recordings are stored to 60 or 90 days (or possibly longer). - Are there any negative impacts on the PBX for storing large amounts of recordings on the server? - - How about storing large amounts of CDRs on the server? - Is there are way to automatically delete the recordings after this time? - - If not what would be the best way to manage the recordings so they're not stored forever? 2. Currently we have the setting "Compress Recordings:" turned OFF. - How much does compressing reduce file size by? - Does compressing have any negative impacts on usability? (eg. cannot playback through browser) Appreciate your help in advance. Thank you,
  8. Thank you very much for your help on this. Is there any documentation on the setup of the software in this way?
  9. Hello, It seems the Vodia software only uses 1 CPU core. Is possible to utilise multi core threading? Many thanks
  10. Cld007

    CPU Limit

    Thank you very much for your help.
  11. Cld007

    CPU Limit

    Thank you for the information. When you say group calls, are you referring to conference calls? We recently have a user that is performing conference calls more often now. Ideally we would like to keep as many domains and extensions on a single system as possible. We can easily allocate more CPU resources to this server if required. Do you recommend a limit to the number of domains & users on a single PBX instance in a hosted environment? Or does it not matter as long as there is enough CPU resources?
  12. Sorry this might not be the right section for this topic. Today (and a few other times recently) we have received an email alert from the PBX saying: "CPU meter shows 55, which is over the threshold of 50. Therefore, a new call has been rejected". We're running a Hosted environment, running CentOS64, version 5.3.2. Our server has plenty of processing power and the graphs in the PBX say we're only using 25-30% at max. (image attached) 1. Is the PBX generating false alerts? 2. Is it possible to increase the threshold? (why is it set to only 50%?) 3. What tasks within the PBX use the most CPU load? Many thanks
  13. Fantastic, thank you very much. Never noticed this before.
  14. Cld007

    snom M325

    Can the Snom M325 autoprovision?
  15. Which drop down? The only place I can see service flags is for the field: "Specify time when system calls the cell phone:"
  16. Is it possible to add a service flag on an extension? Example- divert calls to another extension or another voicemail when the flag is active.
  17. We Certainly will. Is 5.4.1 ready now? Is it a stable release?
  18. Getting this error when adding MAC ID's to extensions. Is the Redirection server down? [9] 2016/04/01 14:02:48: https:provisioning.snom.com:8083: Send request POST /xmlrpc HTTP/1.1 Host: provisioning.snom.com:8083 Content-Length: 274 Authorization: Basic Y2x6dWRaZWglY29tOmdTa0ddRwCB Content-Type: text/xml Accept-Language: en-us User-Agent: Mozilla/4.0 (compatible; PBX) <?xml version='1.0'?> <methodCall> <methodName>redirect.registerPhone</methodName> <params> <param> <value><string>000413785xxx</string></value> </param> <param> <value><string>http://xxxxxxxxx..com</string></value> </param> </params> </methodCall> [7] 2016/04/01 14:02:48: https:provisioning.snom.com:8083: Return code 500 [5] 2016/04/01 14:02:48: Prov response: [9] 2016/04/01 14:02:49: Received 1915 bytes HTTP/1.1 500 Internal Server Error Date: Fri, 01 Apr 2016 03:07:31 GMT Content-Length: 1652 Content-Type: text/html Server: CherryPy/3.1.0beta3 Set-Cookie: session_id=ab0a5e01963b9904df2f349a02da86a33955a11e; expires=Fri, 01 Apr 2016 04:07:31 GMT; Path=/ [7] 2016/04/01 14:02:49: https:provisioning.snom.com:8083: Return code 500 [5] 2016/04/01 14:02:49: Prov response: <!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd"> <html> <head> <meta http-equiv="Content-Type" content="text/html; charset=utf-8"></meta> <title>500 Internal Server Error</title> <style type="text/css"> #powered_by { margin-top: 20px; border-top: 2px solid black; font-style: italic; } #traceback { color: red; } </style> </head> <body> <h2>500 Internal Server Error</h2> <p>The server encountered an unexpected condition which prevented it from fulfilling the request.</p> <pre id="traceback">Traceback (most recent call last): File "/srv/PrAppServer/PyLib/CherryPy-3.1.0beta3-py2.5.egg/cherrypy/_cprequest.py", line 585, in respond self.hooks.run('before_handler') File "/srv/PrAppServer/PyLib/CherryPy-3.1.0beta3-py2.5.egg/cherrypy/_cprequest.py", line 106, in run cherrypy.log(traceback=True) File "/srv/PrAppServer/PyLib/CherryPy-3.1.0beta3-py2.5.egg/cherrypy/__init__.py", line 382, in __call__ return log.error(*args, **kwargs) File "/srv/PrAppServer/PyLib/CherryPy-3.1.0beta3-py2.5.egg/cherrypy/_cplogging.py", line 50, in error msg += _cperror.format_exc(traceback) File "/srv/PrAppServer/PyLib/CherryPy-3.1.0beta3-py2.5.egg/cherrypy/_cperror.py", line 343, in format_exc return "".join(traceback.format_exception(*exc)) TypeError: format_exception() argument after * must be a sequence, not bool </pre> <div id="powered_by"> <span>Powered by <a href="http://www.cherrypy.org">CherryPy 3.1.0beta3</a></span> </div> </body> </html>
  19. I replaced the correct domain with that is being used with - pbxuserdomain.com The proper domain can be resolved fine. Is it anything to do with not having d765 config file in the 5.3.2 version? Or is it looking for the config file in the wrong place? It is looking for http://pbxuserdomain.com/snomD765.htm
  20. Hello, We are using Vodia 5.3.2 on a hosted platform. Having trouble provisioning a Snom D765. This is part of the log file from the phone- (replaced actual domain with pbxuserdomain.com for privacy) Jan 1 00:02:05 [NOTICE] PHN: Fetching URL: http://pbxuserdomain.com:80/snomD765.htm Jan 1 00:02:05 [DEBUG2] WEBCLIENT: Send TCP none Jan 1 00:02:05 [DEBUG2] WEBCLIENT: Socket 57 dns_resolving Jan 1 00:02:05 [DEBUG2] PHN: TMR: setting up 'gui_state.cpp (811): [static void gui_object::DisplayStateCbAtNextLoop(void*, void*)]' 0x408d42fc to fire periodically every 500 ms Jan 1 00:02:05 [DEBUG0] DNS: AddrInfo for 'pbxuserdomain.com' invalid, error: Name or service not known (-2) Jan 1 00:02:05 [WARN ] PHN: Could not resolve host >pbxuserdomain.com< Jan 1 00:02:05 [DEBUG2] WEBCLIENT: Socket 57 dns_resolve_cache_lookup_has_failed Jan 1 00:02:05 [WARN ] WEBCLIENT: Could not resolve host pbxuserdomain.com Jan 1 00:02:05 [DEBUG2] WEBCLIENT: Socket 57 disconnected Jan 1 00:02:05 [DEBUG2] WEBCLIENT: Socket 57 deleted Jan 1 00:02:05 [iNFO ] PHN: Config setup: code: 400, uri: http://pbxuserdomain.com:80/snomD765.htm Jan 1 00:02:05 [NOTICE] PHN: SetProvisioningDone Jan 1 00:02:05 [NOTICE] PHN: Config setup: return code 400; giving up on >http://pbxuserdomain.com:80/snomD765.htm< Jan 1 00:02:05 [NOTICE] PHN: SetProvisioningDone Do you have any ideas as to why the phone won't provision? Many thanks for your help.
  21. Cld007

    snom M325

    Just wondering if there has been any progress with the m325 as yet please?
  22. Hi guys, Can we provision the Yealink W52 via the Yealink redirection service? how about the Snom M325 via the Snom redirection service? Many thanks
  23. Cld007

    snom M325

    Hi guys, Can we provision the Snom M325 via the redirection service from snom as yet? Many thanks
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