Hi there,
Just a snippet. 200 is the ACD, 101-107 are the Agents of 200. When the call is connected to one of the Agents, say 102 - we get the following output below, which does not allow us to uniquely identify which Agent has entered the connected state.
account":"200","start":"1522280.620","domain":"domain.com","rec":"none","cmc":"","priority":"1","trunk":["Outbound Trunk*"],"extension":["101","102","103","104","105","106","107"],"callstate":"","state":"connected"}]}
Pre v60, it will output: (where Agent 102 connected the call)
"account":"200","start":"1522220.620","domain":"domain.com","rec":"none","cmc":"","priority":"1","trunk":["Primary Inbound*"],"extension":["102"],"callstate":"","state":"connected"}]}
So unless there is a setting on the ACD page which changes this behavior, im not sure what has happened.