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brocs4766

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About brocs4766

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  1. Where to I find the cell phone timeout timer?
  2. That connects fine it just when doing the Cell phone notification
  3. We have this setup on multiple PBX the system will only ring the cell phone one time then disconnects. Any idea what may be causing this?
  4. Is there any way to set up a group for longest idle. Ring agent A then if they do not answer after 15 seconds ring Agent B and stop Ringing Agent A. If B doesn't answer then look for the next agent with the most idle time. I konw from the comment above you said the system doesn't work that way it will continue to ring the first agent. All other call centers I have worked on ring the agent for the time allowed then stop roinging when it moves to the next agent. Is this something you are consider on adding in a future release? hunt group won't work for a customer that wan't to set up for longest idle.
  5. Is there a way to have the system to notify a system of a message in a mailbox then have a timer so if the message is not listened to then it notifies a second cell phone, or create a escalation list in till the message is listened to. If its not currently available it would be a nice feature to add in a future release.
  6. I changed that setting in the domain still getting the same results
  7. We are still having this same issue on version 5.4 if I call my DID press 1 to call out. The call goes out but the remote party receives my cell number with the companies calling name?
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