MCraine

Awesome, thanks for the clarification.

Thanks but I just wanted someone to confirm whether the system ignores the incorrect dates or whether these may have caused problems with routing calls?

Hi, Can someone confirm whether entering the holidays in the wrong syntax in the "Holidays" section in a Service flag will cause any problems with routing calls. Essentially, some holidays have been entered as Day/Month and there are reports of calls not hitting the number that this service flag is connected to and so I wanted to know whether this could have been the cause? What they have set - 1/1 3/25 3/28 2/5 30/05 10/6 5/7 29/8 25/12 26/12 27/12 What it should be - 1/1 3/25 3/28 5/2 5/30 6/10 7/5 8/29 12/25 12/26 12/27 Much appreciated Martin