[Click to Dial Chrome Extenstion]

17 hours ago, GaryJCE said:

What do I need to do to get the Call from Desktop working without having to Dial from Browser first?

You just need to have a provisioning phone for that extension account and set it to "desktop" mode on user portal and start making calls.

[Outbound CLID as anonymous]

Please check the logs on the admin level of the PBX. If the logs have "anonymous" or "unknown" , "hidden" etc. kind of caller-ID in it that means that PBX tried to hide the outgoing ID.

But according to the laws that the trunk carrier follows, it may not be be allowing it from its your end. 

[ACD Calls going to cell / Mobile Phone voicemail]

If you can set the ring time for his ext to be lesser than the time before his cell's VM gets hit, the call should move along ahead.

 

Or you can add him as the last agent to be called if no one else picks up? Serves kind of managerial role as well?

[Queue metrics]

On 2/3/2022 at 8:01 PM, RichardDCG said:

What is the idle time in the queue metrics? 

It's the time the agent was idle for.

[Audit tenant admin login]

Unfortunately, nothing as of now.

Only a few changes can be monitored from under the "/dom_ext3.htm" registration tab of the extensions.

[Expanding the extension listing truncates the Park Orbits section]

Can you please add an image of the issue here?

Can you make sure you don't have any webpage customizations that are affecting this?

[Coloured extension icons in Windows and web App]

Those icons are for "available for chatting"

14 hours ago, RichardDCG said:

Is there a way to have them be Green for available and Red for in use - like a BLF indicator? 

We do have red circle on the name if they're on a call. Blank if available via anything, user portal / app/ desktop phone etc.

 

14 hours ago, RichardDCG said:

It would be handy to see actual status.

Actual status can be seen from under the registration tab as to what they're registered via. If the user is registered via an app and not via the desktop phone and adding a gray color for that can be confusing. We've kept it uniform, the colors are only for chat availability. For calls, if they're not on DND (DND symbol) or already in a call (red circle), they can be called.

[401 for Outbound Teams Calls]

401 are usually authentication requirements that is always seen in the logs.

Could you paste the admin level logs for "trunk" set to level 9 and call messages on here?

Do you have a dial plan set in the PBX and the Teams for it to go through? 

Teams dial plans takes hours to get working is what we've experienced numerous times on Teams side.

[Queue statistics]

17 hours ago, RichardDCG said:

Is it possible to include outbound calls in the 'Activity report of agents' section in the queue stats email?

This seems like a feature request at this time. We will update this thread if things change in the future.

[Media Error within the Windows App and Web App end user interface]

21 hours ago, Cameron_TechPath said:

We tested a hard wired headset with the same outcome.

 

Can you make an outbound call using the wired headsets? Can you check if the web app / user portal has enough permission give to the wired headset?

Do you face the same problem on a different laptop logging into the same user portal?

[Queue statistics]

Does this setting not help?

 

[Email Notifications fail with SSL/TLS]

On 1/9/2022 at 7:03 AM, jawaid said:

I think the issue might be the Root CA. 

If that is the case, please reset the certificates and also try to generate new LE certs for the domains that have expired certs on them. And recreate the cert by turning off and on of the ACME Let's encrypt (LE) setting.

[Code not found]

Is this the setting you're looking for?

[Change the conference room access code]

curl -u admin:pass -D - http://pbx/rest/domain/domain_name/user_settings/conf_id  -X POST -d "{'pin':'2222', 'upin':'3333'}"

 

Pin for moderator and upin for participant access code

[Monitor Service Flags using Vodia desk phone app and mobile app]

You always have to edit the URL manually in order to get to the links.

http://portal.vodia.com/downloads/pbx/version-68.0.4.xml

[Auto attendant default message repeat value]

The default is always a value that the system "should do" generally speaking. For e.g in this case, it will be 1 because playing a message one time is enough generally for users. 

[Code not found]

11 hours ago, AlanS said:

Where at in the system do I change that?

What are you looking to change exactly?

[Auto attendant default message repeat value]

Here

 

[Windows App and Bluetooth]

That functionality has not been added yet for all the headphones / earphones out there in the market.

Currently it's available for a particular Yealink headset.

This is a feature request as of the moment.

[Monitor Service Flags using Vodia desk phone app and mobile app]

Have any of the above been tested with 68.0.4 version on the latest apps out there?

There seems to be a significant improvement IMO.

[Windows App and Bluetooth]

Is this the setting that you're referring to?

Then you can see this on 68.0.4 version

[App code could not be generated in v68.0.3]

Can you send us these details and the admin login to your PBX via our ticketing system vodia.zammad.com and we can login and take a look?

[click to call link in voiceamail email]

Here?

[Customer requesting 7 digit dialing]

Have you tried adding the area code in the area code section on under domain settings and the rest stays the same?

[Active Sync issues]

Can you try to login with a different account like outlook.live.com or similar ?

Because we had the same error one of the accounts and we used a different account which just went through.

This has to be tried because the logs on the PBX about this are limited given we don't handle the O365 account.