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Support

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Everything posted by Support

  1. Hi Randy, We've already received your support ticket as well. Let's continue there.
  2. Hi, Please upgrade to 62.1 once again. The latest version should be from Mar 27 2019 17:08:26 or around this, and give this a try again.
  3. Well then which one is it? Not active directory as well right? Maybe that's what is wrong here. You will need to dig further into that server's settings (which may or may not be compatible with our PBX's setting).
  4. Where in the URL above have you added /Microsoft-Server-ActiveSync to make it look like: https://mail.domain.com/Microsoft-Server-ActiveSync and tried it as we suggested?. This part has to be added if you have an active sync server if not then you can check out various other possibilities from the link that we attached here at the top. That link has all the information about configuration from the server's end.
  5. URL in the exchange server field on user portal.
  6. Hi, Can you try adding this int the URL: /Microsoft-Server-ActiveSync (and make sure to add this after you login as an User and not navigating to user portal from Admin login itself). suggested, based on this: https://technet.microsoft.com/en-us/library/mt441781(v=exchg.150).aspx
  7. Alright, we'll add that to feature request list from our end. Hopefully developers would approve of this request.
  8. Hi Suri, We agree about the first part of the message and agree with it. Where exactly do you find the "Billing Settings" of the domain setting so that we can reproduce that as well? Just tell us the URL of the PBX GUI.
  9. Support

    Call Stats

    Hi, Which version did you face this issue on? Build version and date?
  10. The pattern in the DTMF matching field in the IVR node account that you're referring to.
  11. Hi, So what is the issue with using park orbit as suggested before? Alternatively you can also use "Explicitly specify pickup preference" (or known as pick up group as mentioned before) option which is explained here "https://doc.vodia.com/extensions"
  12. Hi, By share line you mean two extensions using the same extension number right? You can try the pickup group option. And if that doesn't work then it looks like a feature request on either Cisco's end or Vodia's end.
  13. It's a Panasonic IP PBX.
  14. We integrated it a few years back for the community version. But I believe they have discontinued that and it seems they have also significantly changed the API model. So whereas it worked then, it will probably not work now and may actually have to be done again from scratch, which will not happen soon IF we decide to add it again.
  15. Support

    Call Stats

    Hi, Have you checked the midnight CDR report that we generate daily? And the setting for this will be found under domain settings. You can read about that here: https://doc.vodia.com/domain_settings#Midnight_Events
  16. Hi, Yes, we'll try to keep up with that in our release notes from ahead.
  17. Hi Christof, We are aware of this issue and are currently engaged with it. We will update this thread ASAP. We have 62.1 right now, if you'd like to give that a go.
  18. Alright, let's try this: Logout from Admin level and login into your user portal mode ONLY via incognito mode ONLY. This happens with us as well sometimes, but it's always a cached entry, or a dead session. Also you can try to login from your chrome on your cell phone or from a colleagues desk. Also make sure your chrome browser is on the latest build: Version 71.0.3578.98 (Official Build) (64-bit)
  19. Hi, This image means that your call never went through. Can you please try to make a call from an incognito window of the chrome browser and let us know if that works for you?
  20. Hi, If you're asking about the email settings is it? Then that is attached. There is no certificate required for this whatsoever.
  21. Hi, Whichever OS you're on please upgrade to 62.0.3 as these issues are fixed there. All you have to do is enter the number is PBX accepted format and press enter and it'll make a call. You can call using that button and hang up button is differently placed above it.
  22. All he wants to do is receive emails when no one picks up the call on that hunt group right? Just turn on the setting: "Send email about missed calls to" on the Hunt group and enter Boss' email there and you should be all set right?
  23. Hi, You can use a "Make messages available in the following mailboxes" setting available in the mailbox section on an extension level. You will have to do that setting on all 4 extensions and you can choose 2 of your extensions to send the email, or just use one ext to send 2 emails. Email setting would be "abc@d.com;paper@doc.com"
  24. OK, because except for that everything else is empty. Console, network both empty. Chris, do you see any logs that you can share?
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