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Support

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Posts posted by Support

  1. 17 hours ago, RichardDCG said:

    where do I place the new file? - grandstream-grp263x.xml

    You can simply add this section inside the file pnp_grandstream.xml and then save and reboot the PBX service as suggested earlier.

    Also make sure that below setting is turned on. See image.

    17 hours ago, RichardDCG said:

    (will all my hard work then be overwritten with a new version?)

    You have to take off (copy) all the customizations, backup the PBX directory, upgrade the PBX, and then put the files back in (in accordance with the how the PBX will accept those files) to keep the customizations from going away.

    2.png

  2. Have you also tried from the incognito window of the Chrome?

    Your user portal also has all the permissions approved for it that it asked for right?

    Do you have a local firewall on your windows machine that you can turn completely off and try again?

    If you're trying the android app, make sure you also try from LTE instead of wifi. Hope it's on latest android OS, PBX and android app version (4.0.15)

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