Support
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Posts posted by Support
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On 10/30/2021 at 10:47 AM, mskenderian said:
mage is so small you can not read.
Hope it helps now.
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You just need to add the mac to an extension and provision this one.
It should get the files from the PBX ideally.
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The base station for that phone should usually work with the latest version of the PBX 68.0.3. Have you tried the 68.0.3 version yet?
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Please can you try this on 68.0.3?
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A calls B
B picks A's call up and put A on hold.
B calls C and then hits the above button.
Make sure you have given B enough permission to do this, or make sure your "groups" are empty/deleted before you do this.
Try this on 68.0.3 only: http://portal.vodia.com/downloads/pbx/version-68.0.3.xml
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Are the file grp2613 and grp263x different? Have you tried to provision the phone before making any changes?
Because it might work, with only a few changes needed?
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Have you assigned the groups permissions to these extensions for recordings?
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17 hours ago, RichardDCG said:
where do I place the new file? - grandstream-grp263x.xml
You can simply add this section inside the file pnp_grandstream.xml and then save and reboot the PBX service as suggested earlier.
Also make sure that below setting is turned on. See image.
17 hours ago, RichardDCG said:(will all my hard work then be overwritten with a new version?)
You have to take off (copy) all the customizations, backup the PBX directory, upgrade the PBX, and then put the files back in (in accordance with the how the PBX will accept those files) to keep the customizations from going away.
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6 minutes ago, cwernstedt said:
What might be the cause?
https://letsencrypt.org/docs/dst-root-ca-x3-expiration-september-2021/
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Are you on the latest version of the iOS app?
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We have found some more errors intertwined with this, which needs to be fixed as well.
We will make a whole new build for these fixes. Please reach back out to us within a week's time for an update.
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The 68.0.2 version is out as well.
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Also we have a new iOS app published to the app store.
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8 hours ago, ed_fr said:
if they try to access the application by clicking on "IP PBX"
What exactly does that entail? You mean they access the PBX via the iPhone's safari or chrome etc.?
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We're currently looking into the Windows app and errors as the above and are in process of fixing them one at a time.
We would let you know when new builds are out.
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Please try downloading these 2 files (and replacing the existing ones present) inside the /usr/local/pbx:
http://portal.vodia.com/downloads/pbx/win64/pbxctrl-v68.0-64.exe
and
http://portal.vodia.com/downloads/pbx/dat/pbxctrl-68.0.dat
And give a+rx permission to the pbxctrl after renaming them both and see if that works?
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Please try downloading these 2 files (and replacing the existing ones present) inside the /usr/local/pbx:
http://portal.vodia.com/downloads/pbx/win64/pbxctrl-v68.0-64.exe
and
http://portal.vodia.com/downloads/pbx/dat/pbxctrl-68.0.dat
And give a+rx permission to the pbxctrl after renaming them both and see if that works?
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You can go back to 67.0.6 if you like to go back from the 68.X version, by editing the URL for 67.0. itself.
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12 hours ago, RichardDCG said:
but the desktop app can't logoff
What version is your desktop app on? Is it no on version 4.0.X ?
Is the DND button not working as well?
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Please upgrade to 68.0.1 once again (using the same URL) it should then be from Sept 24th. And let us know if it's any better.
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On 9/27/2021 at 10:38 PM, Musarano said:
export an entire account+extension(s)
What does that entail? Not sure what that means.
But you can download the entire domain by clicking on the download button next to it's name from under /reg_domains.htm
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Have you also tried from the incognito window of the Chrome?
Your user portal also has all the permissions approved for it that it asked for right?
Do you have a local firewall on your windows machine that you can turn completely off and try again?
If you're trying the android app, make sure you also try from LTE instead of wifi. Hope it's on latest android OS, PBX and android app version (4.0.15)
Where do I sumbit a feature request / suggestion
in Question About The Forum
Posted
You can submit them here, not a problem.