I have service flag created for redirection of out-of-hours calls, and fields in web interface are set as below:
mode: automatic
Logic: Specify times when flag is not active
Monday: 8:30-18:30
..
Friday: 8:30-18:30
However, the behaviour is the opposite - calls are redirected in 8:30-18:30 interval. When I change field "Logic" to "Specify times when flag is active (calls are redirected)", then the flag redirects calls in out-of-hours time.
Could it be the bug and labels in "logic" dropdown are inverted? In HTML i see that this dropdown has id "invert" and values "false" = "Specify times when flag is active (calls are redirected)" and "true" = "Specify times when flag is not active"
Inverted logic of service flag
in Service Flags
Posted
Hi,
I have service flag created for redirection of out-of-hours calls, and fields in web interface are set as below:
mode: automatic
Logic: Specify times when flag is not active
Monday: 8:30-18:30
..
Friday: 8:30-18:30