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tek-hut

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Posts posted by tek-hut

  1. The issue is I don't want to push it to a different extension during those hours, i want it to go to voicemail.  Additionally they want administration to still be able to call through to those extensions, which there is an option to configure to allow them to bypass DND.  

  2. I've got a very basic setup w/ a Vodia pbx and a handful of extensions.  A particular user is wanting to monitor incoming calls to another extension, and be able to pick them up.  I configured the permissions on the PBX and have messed with a few settings on the phone buttons... I have call monitoring setup for a button, which shows incoming calls but gives me no functionality to pick them up... I then tried a second button w/ star code *87extension, which they can pick up the incoming call then.. but it's 1 way audio.  The person calling in cannot hear the person who picks up the call, but the person who picks up the call can hear the caller.  Thanks in advance.

  3. Starting today I have a Snom 760 phone that when a call is parked, and it rings back after not being picked up for a while it is not having an audible ring.  The light on top right of phone just flashes. I've tried factory reset on phone, and have tested from other phones which seem to work fine.  Any suggestion?

  4. Version 58.0

    Build Jun 20, 2017

    Snom 715 Phone

    I'm having issues where when a call comes into ring group, and client is already on a call he is getting a flash/audible beep, but the caller ID isn't showing the incoming call #.  This is an issue because he can't differentiate between if its important enough for him to pick up, or let it go to voicemail.  Is there a way to resolve this?  Thanks so much!  Snom 715 phones.

  5. 1.) I mean the phones aren't like automatically provisioned. The settings are manually configured from the handsets to point back to the PBX, and all of the handsets (I think the tech director said there were four) are configured for that particular extension.

    2) There is no physical handset provisioned to the extension. It's literally configured as I posted in the above image. The extension just points calls to an external # (technicians cell phone)

  6. There's a ring/hunt group created. It involves the following.

     

    ext 100, 101, 102 (standard phones)

     

    and there's an extension that is just setup for a cell phone

     

    ext 103, forward to cell phone # configured.

     

     

    If I configure the hunt group

     

    stage 1 extensions: 103, Duration:20

    stage 2 extensions: 100, 101, 102

     

     

    It does not ring the cell phone @ 103, it instead goes directly to 100, 101, 102.

     

     

    If i configure it

     

    stage 1 extensions: 103

     

     

    Just like that, it rings to the cell phone fine.

  7. So I have a customer who wants calls to go to a users cell phone, and if that user doesn't answer within maybe 15 seconds, for it to ring to their traditional phones. I have an extension setup, that is forwarding to a cell phone #. Then I have a ring group setup with several phones. If i create a hunt group that rings the extension for the cell phone first, 15 second wait, and then to the ring group, it doesn't work. What am I doing wrong here? Thanks so much!

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