AEP

I also did a capture on udp port 1025 which is the port the comes up in the logs of pbxnsip. It has a few other TFTP related entries. I've attached 2 screens of both capture results.

My mistake, in my haste to get the results I had the wrong IP address to filter on. I ended up filtering on udp port 69 and found the packet. When I have the filter set correctly and boot up the phone, I see 1 entry: 2 91.390353 phone_ip server_ip Read Request, File: bootrom.ld\000, Transfer type: octet\000 TFTP The phone is stuck in the starting to provision.

When I run WireShark during the phone's boot and filter it based on the phone's IP address, I see 3 different events (2 of which are NTP Client, NTP Server). The only packets interacting between our phone server and the phone are UDP packets that have the info labeled "Source port: reftek Destination port: blackjack UDP" Should I be expecting to see something else?

Windows Firewall is disabled on the server and I don't have any person firewall programs installed on it. I don't think it is a firewall issue since I am able to download files from my computer using a tftp client. I already have wireshark installed on the server. What should I be looking for?

Also, I downloaded a TFTP client and set the client to point to the server and the pbxnsip tftp and I am able to download the 2345-12200-001.bootrom.ld file that the phone keeps timing out on with no problem.

Here's what I did: Installed PumpKIN TFTP. Copied all the files to a folder on the desktop and set the TFTP Filesystem root to that. Rebooted server. I reset the config of the phone by pressing 1+3+5+7. It boots to "starting to provision" like the other times. This is what is in the PumpKIN log file: [03/09/11 09:43:22] '2345-12200-001.bootrom.ld' of type 'octet' is requested from 172.20.3.40 [03/09/11 09:43:52] Transmission of '2345-12200-001.bootrom.ld' is timed out [03/09/11 09:43:52] Transfer of '2345-12200-001.bootrom.ld' was aborted Basically the same timeout error the the PBXnSIP TFTP was giving me. I don't think it is a firmware/bootloader issue since the same files worked last week.

What are the file names for the boot loader? I've have bootrom.ld as well as a bunch of files named 2345-1XXXX-XXXX.bootrom.ld in there also and ran into the same issue of hanging on "Starting to Provision". Basically it seems like in the logs I get two entries based on whether or not I have those files in the TFTP: Without: [6] 2011/03/08 15:27:12: TFTP: File 2345-12200-001.bootrom.ld not found [6] 2011/03/08 15:27:12: TFTP: File bootrom.ld not found [6] 2011/03/08 15:27:12: TFTP: Request 0004f22418fc.cfg [7] 2011/03/08 15:27:12: Open TFTP port 3731 [3] 2011/03/08 15:27:16: TFTP: Retransmit timeout on 172.20.3.40:1027 With: [7] 2011/03/08 15:45:53: Open TFTP port 3933 [6] 2011/03/08 15:45:53: TFTP: Request 2345-12200-001.bootrom.ld [3] 2011/03/08 15:45:57: TFTP: Retransmit timeout on 172.20.3.40:1025

What files are in the 30MB Zip that you are talking about? I have about 25 files in the TFTP directory (000000000000.cfg, phone1.cfg, sip.cfg, 18 JPGs, sip.ld, sip.ver and 2 XML directory files). What kind of files should I be seeing being put into the generated directory? Right now there is 2 folders (ourdomain.local and sip.ourdomain.com) and 4 XML files (polycom_: adrbook, master, phone, sip). Under the sip.ourdomain.com folder is where all the extension folders are. The extensions that are stuck in "starting to provision" have only polycom_sip.xml in their directories, while all the phones that haven't been rebooted and are still working have 4 files (polycom_: adrbook, master, phone, sip) Thanks

OK, we're having an issue with out Polycom IP330 phones. Here's out setup: BootRom: 4.1.1.0232 Firmware: 3.1.2.0392 DHCP: Option 066 enabled PBXnSIP Server OS: Windows 2K3 The phones boot, go to screen with "Waiting for Network to initialize", then "Updating initial Configuration" and then goes to "Starting Provisioning" which it gets stuck on. If I disconnect the PBXnSIP server from the network, the phone's network initializes, says can't contact boot server (expected), uses its own configuration and the phones boot up fine. I plug the server back into the network and the phone can make calls just fine. I'm guessing it's an issue with the boot server or tftp. I see this in the logs: [6] 2011/03/08 11:48:54: TFTP: File 2345-12200-001.bootrom.ld not found [6] 2011/03/08 11:48:54: TFTP: File bootrom.ld not found [6] 2011/03/08 11:48:54: TFTP: Request 0004f22418fc.cfg [7] 2011/03/08 11:48:54: Open TFTP port 1200 [3] 2011/03/08 11:48:58: TFTP: Retransmit timeout on 172.20.3.40:1027 I inherited this phone system and don't know everything about it, so I'm kind of at a loss. Any help would be appreciated. I'm able to do my disconnect hack to temporarily get the phones to work but if any of them reboot, they're going to get stuck on the Starting to Provision screen. Thanks, Bob