Has anyone setup SLA ( Shared Line Appearance ).... I'm looking at purchasing , but need to know that SLA works without any problems.
Example of SLA would be the following....
Phones used are Snom 360
A call comes in and they want to talk to a person in another area.... A page is made for that person to answer line 1 which was placed on hold.... The Person is near a phone and should see the blinking light on line 1.... The person picks up the phone and pushes the blinking line 1 to talk to the caller.
First of all I would like to know if this can be done and if so can it be done on analog lines as well as VOIP.