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NathanB

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  1. I am also after the same thing for IOS. The Android version you can at least sign out and when they go to use it again the server address is already there so they just need to enter their extension and password.
  2. Hi, Thank you for the response. A couple more questions.. 1. You say above "making it an exception for the sync process" - How do I go about that? Is Vodia syncing the working directory between the two servers, or is this something we need to implement separately? 2. What about the scenario of failing back from the secondary to the primary server when the primary comes back on line - Does Vodia handle this automatically? Thanks
  3. Hi. I was hoping to find some more detailed information or a guide on the Failover feature of the Vodia Hosted PBX. I have read the information from https://doc.vodia.com/docs/failover but it doesn't quite clear up everything for me If nothing else exists the questions i have are: (Currently running v66 of Vodia Hosted PBX on Debian 64bit) 1. At what point in setting up the second PBX do I enable Failover? Once Vodia is installed and the license key is entered do i then go to the failover config, or is there other "system level" config that also needs to be set first? 2. In the Failover config page (reg_failover.htm) - does this need to be configured on both servers, or just the secondary? 3. Path to store the fail over information - Where does the command line option "--serverdir <dir>" come into effect, do I need to append this to "pbxctrl" when the service starts each time, or does it get called from a different executable and once it is set then that's it? Does this also only get set on the secondary server, or both? - I'm guessing this also means that a file share has to remain available externally to both PBX's? 4. "The license must list all IP addresses that will be used by the primary and the secondary server" - How do i set this? on the Vodia Portal I can change the IP address, but I want to add one. Can i do multiple values with a delimiter? Thanks in advance, Nathan
  4. Hi. I just wanted to clarify the Ringback tone functionality on an Agent group "Agent Group / Caller Setup / Audio / Ringback tone" When a single call is in the queue and an agent is available: Setting it to "Regular ringback" plays the ringback tone, but non of the periodic announcements (wav file 1, wav file 2, etc) - which understandably because caller one is not technically in the queue, it is in the ringback state. However when set to "no ringback tone" the single caller in the queue hears the music as well as the periodic announcements, but presumably this single caller is still in the same ringback state? My question now being...With the "Regular Ringback" setting, is there also a way for the single caller to hear the periodic messages as well while they are waiting for an agent to pick up the call the same as when "no ringback tone" is set? And also...is there a way for callers 2+ who are in the queue to hear a ringback tone instead of music? Thanks,
  5. Hi. I did try the "Explicitly specify pickup preference" field, however this hasn't fixed it. When logged out of the ACD, the LED button isn't blinking, but yes when logged in it does blink and the pickup works. Where does the permission problem exist in this scenario? When logged out of the ACD I am able to dial *87399 and it will happily pickup the call where the programmed button wont. Cheers
  6. Hi. I am trying to figure out a way to configure call pickup on an agent group. What I am wanting is for the Agent Group to appear on a Yealink T46S phone as a BLF and for someone who isn't currently logged into the queue to be able to pick up the call if required. Currently I can program the Agent Group as a BLF, but I can only pick up the call using the button if that particular phone is logged into the Agent Group. If they are logged out it just calls the Agent Group number and that phone enters the Call Queue. If logged out of the Agent Group I can manually dial *87 and then the Agent Group number and it will pick up the call as desired, I can program this as a Speed Dial for the button but then I don't have the Indicator light that I would get from a BLF. Is there a way to be able to configure this? I am running: Vodia 61.0.2 (Debian) Yealink T46S Phones with Latest Firmware 66.84.0.10 Thanks, Nathan
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