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NathanB

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  1. NathanB

    Call Pickup on Agent Group

    Hi. I did try the "Explicitly specify pickup preference" field, however this hasn't fixed it. When logged out of the ACD, the LED button isn't blinking, but yes when logged in it does blink and the pickup works. Where does the permission problem exist in this scenario? When logged out of the ACD I am able to dial *87399 and it will happily pickup the call where the programmed button wont. Cheers
  2. NathanB

    Call Pickup on Agent Group

    Hi. I am trying to figure out a way to configure call pickup on an agent group. What I am wanting is for the Agent Group to appear on a Yealink T46S phone as a BLF and for someone who isn't currently logged into the queue to be able to pick up the call if required. Currently I can program the Agent Group as a BLF, but I can only pick up the call using the button if that particular phone is logged into the Agent Group. If they are logged out it just calls the Agent Group number and that phone enters the Call Queue. If logged out of the Agent Group I can manually dial *87 and then the Agent Group number and it will pick up the call as desired, I can program this as a Speed Dial for the button but then I don't have the Indicator light that I would get from a BLF. Is there a way to be able to configure this? I am running: Vodia 61.0.2 (Debian) Yealink T46S Phones with Latest Firmware 66.84.0.10 Thanks, Nathan
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