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Suri

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About Suri

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  1. Was this in reply to my message? We were trying Stripe not Freshbooks.
  2. Okay. We are trying to simulate a multi tenant system at the moment so we were looking to see how this setting worked. The problem is that the data we entered in the fields would not save on the system. Unless it is meant to look like there is no data saved even though there is. Apart from this, when you said does this mean the system being unable to generate an invoice is a bug that is to be fixed soon? We are still unable to generate a test invoice from the "Test" button that is in the "Edit Domain" page.
  3. Hello, The "Billing Settings" option is under "Advanced" tab once we are in a domain. On "Billing settings", there are 3 tabs "Address", "Card" and "Auto Refill". The url is: https://pbx_url/dom_billing.htm About the first part, did you mean that is a known bug which is to be fixed soon? Thank you
  4. Suri

    Call Stats

    Thank you. I noticed that the stats were not sent as an attachment to be downloaded. I tried different settings for the midnight report (text, html and embedded html) but they all were delivered embedded in the email and not an attachment. Was this an issue that was going to be fixed in the newer version?
  5. We have the billing plans defined and the domains have a plan assigned to them. When we are in the "edit domain" page where you can select what plan to assign, there is a field called "Billing email address". I have tried inputting a valid email address in that section multiple times but every time I click Save and reload the page again, the email address is not saved on the form. Also in the "Billing Settings" of the domain, when we input the billing address and click save, the info is not saved. We are based in Australia but we even tried using a US address to see if that would work but the form goes blank after a reload. So when we click "Test" on "edit domain" page, we do not get an invoice, nothing happens when we click it.
  6. Hello, Still waiting for reply on this, on how to test if the integration is working in general. The logs do not show anything about hubspot even though the correct api key has been used.
  7. If there was something like this to setup hubspot initially or to reference when we want to see how it is supposed to work, it would be a lot easier. Could we expect a documentation regarding this to be available soon?
  8. Okay. I have removed all the action urls now so all we have got in the system is the hubspot api key and set it to send information for all calls, just the basic setting. When I make a call into the domain, there is nothing in the logfile that shows that it is attempting to send information to hubspot. Hubspot has a contact with that phone number which I am calling to. Was there any particular setting that is required on the hubspot end? How do we verify that the integration is working in general? Thank you
  9. Thank you for the response. It seems to be trying to connect to hubspot and it does receive some content but we do no see any activity on the hubspot side. I had contacted them as well regarding this and they said we would need to talk to the vodia support for this. On the hubspot end, I have manually created a contact with the phone number (say 123456789) and validated it using the standard hubspot phone number validation process. 123456789 is one of the numbers assigned to an extension in our vodia domain. When I make a call from that Hubspot contact to my mobile, the call goes through and I can see the call messages in domain log file in our Vodia system. But when I make a call to or from the same extension, from or to my mobile, the log entries look like this (I was only logging webserver and webclient events at this time). It has the cdr report for the call which looks like it is being forwarded to hubpsot. But, there is no activity on hubpost end, there is no contact added or log entry added for that particular call. [5] 11:17:28.243 WEBC: Action URL request https://app.hubspot.com/ [7] 11:17:28.244 WEBC: https:app.hubspot.com:443: DNS A returned 104.16.251.5 [7] 11:17:28.244 WEBC: https:app.hubspot.com:443: Connect to 104.16.251.5 [7] 11:17:28.244 SIP: Use codec PCMU/8000 for call-leg 991 [9] 11:17:28.246 WEBC: https:app.hubspot.com:443: Send request (143 bytes) GET / HTTP/1.1 Host: app.hubspot.com Authorization: Basic VXNlcm5hbWU6UGFzc3dvcmQ= Content-Type: application/json Content-Length: 0 [9] 11:17:28.246 WEBC: Initialize TLS connection [9] 11:17:28.589 WEBC: Received 765 bytes HTTP/1.1 301 Moved Permanently Date: Tue, 05 Mar 2019 00:17:28 GMT Content-Type: text/html Content-Length: 178 Connection: keep-alive Set-Cookie: __cfduid=dbbf19b607034c2df3ffc1407dc4214521551745048; expires=Wed, 04-Mar-20 00:17:28 GMT; path=/; domain=.hubspot.com; HttpOnly Access-Control-Allow-Credentials: false Location: https://app.hubspot.com/home Strict-Transport-Security: max-age=31536000; includeSubDomains; preload Expect-CT: max-age=604800, report-uri="https://report-uri.cloudflare.com/cdn-cgi/beacon/expect-ct" Server: cloudflare CF-RAY: 4b27e8383f0a1d44-MEL [9] 11:17:28.589 WEBC: https:app.hubspot.com:443: Return content (178 bytes) <html> <head><title>301 Moved Permanently</title></head> <body bgcolor="white"> <center><h1>301 Moved Permanently</h1></center> <hr><center>nginx</center> </body> </html> [5] 11:17:28.589 WEBC: Action URL response <html> <head><title>301 Moved Permanently</title></head> <body bgcolor="white"> <center><h1>301 Moved Permanently</h1></center> <hr><center>nginx</center> </body> </html> [9] 11:17:31.799 SIP: Using outbound proxy sip:xxx.xxx.xxx.xx:16797;transport=udp because of flow-label [7] 11:17:31.874 SIP: Port 992: Clear last request [7] 11:17:34.018 SIP: Port 992: Clear last INVITE [7] 11:17:34.019 SIP: Use codec PCMU/8000 for call-leg 992 [5] 11:17:34.021 WEBC: Action URL request https://app.hubspot.com/rest/call/ \{"cdr":\{"from:""\"61488888888\" <sip:614888888888@vodia1.domain.com.au>","to":"{tv}","duration":"{duration}"\}\} [9] 11:17:34.021 WEBC: https:app.hubspot.com:443: Send request (266 bytes) POST /rest/call/ HTTP/1.1 Host: app.hubspot.com Authorization: Basic VXNlcm5hbWU6UGFzc3dvcmQ= Content-Type: application/json Content-Length: 110 \{"cdr":\{"from:""\"614888888888\" <sip:6148888888888@vodia1.domain.com.au>","to":"{tv}","duration":"{duration}"\}\} [9] 11:17:34.272 WEBC: Received 752 bytes HTTP/1.1 500 Internal Server Error Date: Tue, 05 Mar 2019 00:17:34 GMT Content-Type: text/html; charset=utf-8 Content-Length: 186 Connection: keep-alive Set-Cookie: __cfduid=d0152c84ca5b544fdfe51e695e252d6761551745054; expires=Wed, 04-Mar-20 00:17:34 GMT; path=/; domain=.hubspot.com; HttpOnly Access-Control-Allow-Credentials: false Strict-Transport-Security: max-age=31536000; includeSubDomains; preload Expect-CT: max-age=604800, report-uri="https://report-uri.cloudflare.com/cdn-cgi/beacon/expect-ct" Server: cloudflare CF-RAY: 4b27e85ba8231d44-MEL [9] 11:17:34.272 WEBC: https:app.hubspot.com:443: Return content (186 bytes) <html> <head><title>500 Internal Server Error</title></head> <body bgcolor="white"> <center><h1>500 Internal Server Error</h1></center> <hr><center>nginx</center> </body> </html> [5] 11:17:34.272 WEBC: Action URL response <html> <head><title>500 Internal Server Error</title></head> <body bgcolor="white"> <center><h1>500 Internal Server Error</h1></center> <hr><center>nginx</center> </body> </html> [7] 11:17:37.576 SIP: Port 992: Clear last request [5] 11:17:37.577 SIP: BYE Response: Terminate 73587ecf@pbx [9] 11:17:39.012 WEBS: Request /rest/domain/vodia1.domain.com.au/log [9] 11:17:39.012 WEBS: REST: GET /rest/domain/vodia1.domain.com.au/log
  10. Hi, we are running version 62.1 and have got our test Stripe public and private keys entered under the Stripe tab in billing. We have setup a billing plan as well. How would we go on from here to generate a test invoice? Can we generate an invoice manually when we need to or do we wait until the end of the month for the platform to generate an invoice? Is the same billing plan used for all domains or do we have an option of choosing which plan we want to assign to what domain?
  11. Okay. Do we need any specific account type to get the integration working like marketing, sales or service? Once we have the API keys in the platform, do we setup the individual extension's "Action URL" page to get that particular extension send information to hubspot? I was reading through this thread to see how the integration was supposed to work in general "You enter the CRM URL (version included) in a setting together with the username and password of the account in the CRM where the entries should be made. These settings are extension based so every person who has an account in the CRM will have his/her calls recorded in his/her account on the CRM." Is this valid for hubspot as well? Do we set up the crm url and the account login credentials in Action url page for whatever action we want to create an entry?
  12. I have done that. On Hubspot side though, it does not have Vodia listed as integrators. Does this mean we need a thrid party app in between?
  13. Hello, We wanted to test the CRM integration between Vodia system and Hubspot, we have got the Hubspot API in settings. We are running v62.1. On this link ( https://doc.vodia.com/actionurl ), where it says serveraddress and username and password, is that supposed to be our hubspot credentials? The help link on CRM integration redirects to the Action url page and I could not find older discussion threads to set up and test Hubspot integration. Do we need something in between the two platforms that takes the events from Vodia and forwards it to the other party? If there are any other links to help with this, please let me know.
  14. Suri

    Stripe

    Okay, thank you. We will look forward to the updated documentation.
  15. Suri

    Call Stats

    Hi, Is there a way to export the total number of calls made during a day on a spreadsheet? We have tested the CDR reportings but we wanted to see if there was a report that gives: - the total number of calls - the number of calls missed - the number of calls answered either daily or for a particular period of time. Thank you
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