its a little bit more complicated ...
some acd calls are outbound initiated, some inbound. there is a callmanger, that manages the functions of the acd.
on the vodia pbx side, all calls are incomming, even if a user initates an outbound call (software makes acd call, then acd forwards call to pbx)
the acd always calls the same phone number for an pbx user, only the calling number differs.
the only difference between the type of calls is signaled by the calling number. this must be a regular number, so * is not valid.
is there a chance to get the dialtone as an option to the vodia addressbook - within the next 3 month - as an enhancement ? just use the same pulldown that is avail at the client definition in the addressbook.
every cheap smartphone can define an rintone at the user addressbook - why not vodia ?
our pbx provider uses vodia, all other options on that are great, but only that function is missing.