Lyndon

I've just logged a ticket but seem to have the same issue. Log shows: [8] 11:53:07.285APP:Call 619: Notify state idle [8] 11:53:07.285APP:Call 619: Hangup [8] 11:53:07.285APP:Call 619: Last leg disconnected

Hi Enzo, may seem like a strange question, but do "Mailbox Only" extensions cost anything?

Decided to uninstall and re-install the Vodia app. After doing so PUSH notifications worked. Don't know why I didn't try that sooner.

I've just gotten around to gathering the requested data (log and PCAP's) so have sent in via a ticket. I suspect the issue is going to be the tricky one, as I believe the PBX is sending the PUSH as per logs entries seen when we had the remote session. If there is anything else I can do from my side (on my mobile) in trying to track down the issue please let me know, as this effectively renders the app on my mobile useless for incoming calls.

Hi Vodia Any suggestions on how to get the app working correctly on the Samsung Galaxy Fold 2? (SM-F916B) Thanks.

I'm not saying the difference in Chrome is the problem. One phone works (SM-G781B), another (SM0F916B) does not. I'm just providing you with the additional information incase it proves useful. What are the next steps in debugging the problem?

Sach confirmed I was running the latest Android app (4.0.16), also mentioned in OP. After getting QR codes working, tested on another android device and PUSH worked fine. Working wakeup registration details: Non working wakeup registration details:

"Use DNS names" was set to No, and "Read content for global and domain files" was sent to "Don't", change these to "Yes" and "Read", and QR code now works. Thanks jawaid.

Following our call earlier I've since tested with an iPhone which works fine. Logs show push notification being sent to https:push-na.vodia.net:443, same as with android, but the iPhone actually rings. So not sure whether this is iPhone vs Android related? Will try to test with a different android phone asap but now getting error when trying to generate QR code (created a new forum topic).

Sorry, didn't mean to create under the Dial Plan Setup forum, not sure if this topic can be relocated to somewhere more suitable?

I'm trying to generate QR codes to scan for the first time since upgrading to v68.0.3 from v67.0.x, but get the error "App code could not be generated" when going to Extensions > Ext > Provisioning > Apps > QR-Code. Get the same when switching to user mode and selecting "QR Code" from the Top Right 'Avatar' menu. Any ideas? Thanks.

Hi Vodia I'm back in the office now to continue but guess I'll have to wait. We're due to onboard a new client who will use the Vodia mobile app exclusively to begin with, so it's really important that we have confidence in the app, otherwise we can't onboard them. The mobile app is the main reason we can't migrate existing clients from other PBX's as we feel it's not stable enough, so if we could at least gain some confidence in the wakeup/PUSH functionality, that would go a long way. Thanks.

Hi Vodia I'm back in the office now to continue but guess I'll have to wait. We're due to onboard a new client who will use the Vodia mobile app exclusively to begin with, so it's really important that we have confidence in the app, otherwise we can't onboard them. The mobile app is the main reason we can't migrate existing clients from other PBX's as we feel it's not stable enough, so if we could at least gain some confidence in the wakeup/PUSH functionality, that would go a long way. Thanks.

I'm leaving the office now but if you could suggest things to try or troubleshooting steps I'll continue in the morning. Thanks.

Not sure if this is any use? Active registrations seem to unregister after a minute or two...