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Max

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  1. And, one more question, after the customer choose a number for a specific function during IVR, is the following time "ring time" ? thank you
  2. Thank you! I have done that by using the API to get data and write them into a mysql database. While the question is : how to get the information that our reporting requires, as mentioned in my first post: From the cdr records, (1) how can we identify if a call is hung up by the customer ( the caller) before the customer representative (the callee) picks up it ( i suppose the criteria for this is that there is no agent_id for this cdr)? (2) does Vodia pre-define the field "call_reason" (e.g., 'hc', 'hw,' 'hr', 'localhungup') of the cdr record ? thanks
  3. HI guys, We are using the "wallboard" and "acdcdr" related APIs to get calls records for the analysis to see the performance of our Call Centre, and now wondering if we can get waiting time in the queue of those calls which are hung up when they are directed by IVR into a queue. It seems there is no relevant information can be retrieved from either "wallboard" or "acdcdr" APIs. Any one who can please share some ideas on how to get the relevant information from Vodia server? Also, a sample for a call record retrieved from "acdcdr" API (not pick up by an agent): { "id": "71703999-819E-40E5-A9F1-D00A2B9F032E", "extension": "", "from": "\"xxxx74010\" <sip:xxxx74010@xxxxx.cloudpbx.net.nz>", "to": "\"xxxx52287\" <sip:xxxx52287@xxxx.cloudpbx.net.nz>", "language": "", "code": "487", "start": "1639684640.277", "ivr": "7370", "ring": "", "talk": "", "hold": "", "idle": "", "reason": "hw", "codec": "", "rating": "", "missed": [] }, Thanks 17 Dec 2021
  4. Thanks for your update! I had tried to find the rules of judging the direction of a call in cdr records via "from" and "to" fields, but its seeming very unpredictable ,which I think the information is not the fact and wrong. As I need to get the live informatioin of "Inbound"/"Outboud" calls, I suppose access directory of the vodia server is a little inconvenient, so can we have other ways ? doesnot voida server have APIs for this ?
  5. As I studied this for some time ,my new question is : how to fetch the "Inbound" and "Outbound" direction of today's call via vodia API? Thanks
  6. Hi, any one who can help me on this?
  7. Thank you! I am doing some reports for some ACSs! To do this, I need to get live calls data (ivrtime,talktime,holdtime today) and period data (weeklly, monthly) as well, how do you recommend to get them? Another question is , for each cdr record collected in a mysql table by ways of "Settings - CDR & Recording" -CDR URL : jsons://MYIP/vodiaCDR.php (which is the one Vodi recommended), does it mean a complete call? As I have analyzed the cdr records, I found that it has two records representing one complete call while it has single record representing one complete call, but I am not sure
  8. I am trying to get the live status of a domain, using http://myip/rest/system/status, it can return the information below: "obj_cdrs":49994, "trunk_cdrs":12808, "ext_cdr":6111, "ivr_cdr":22238, "total_calls":69138, "total_attempts":9895, "total_duration":16338451, "current_calls":8, "current_legs":14 My questions are: 1. whats the relations beween total_calls and obj_cdrs,trunk_cdrs,ext_cdr,ivr_cdr? 2.How can I get the information (via APIs) of an acd or an agent below: (1)the total calls today, the answered calls today, the abandoned calls today , (2)live information :the calls in Queue, the calls answered; 3. For the questions listed in 2., can they be got via the cdr which is collected in a mysql table by ways of "Settings - CDR & Recording" -CDR URL : jsons://MYIP/vodiaCDR.php (which is the one Vodi recommended.)" ? thanks
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