Jump to content

Brett Morey

Members
  • Posts

    1
  • Joined

  • Last visited

Brett Morey's Achievements

Newbie

Newbie (1/14)

  • Conversation Starter Rare
  • One Year In Rare
  • One Month Later Rare
  • Week One Done Rare

Recent Badges

0

Reputation

  1. Hi, I have a client who wants to use call queues but also wants an incoming call to ring all the extensions at the same time, the issue I am having is the customer does not have people sitting at each location to answer the calls so the phones are just ringing and ringing and the patient never reaches the call queue to say - "Thank you for calling... please hold". I am looking for ideas on how to handle the call flow like the client wants maybe using Ring groups with stages? I am looking to have the calls come in and if not answered move to the call queue on hold until one of the extensions can pickup the call. It looks like the way to accomplish this is that the client has to pick what extensions have representatives at them and have the system ring those extensions only, so when all of those extensions are busy the customer moves to the Call queue with the on hold message. Thank you Brett
×
×
  • Create New...