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AlexM

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  1. I am using the Windows App (from App Store). I don't see a "Conference Room" I do see Recent calls, Park Orbits, Phone and Agent. That's all Would you have a link to your documentation or a screenshot you can share? Thanks
  2. Question: How do we merge calls in the Windows App? Note: using Version 68.0.26 Example: While talking to X, we decide we need to talk with Y in a 3 way conference call We place X on hold We call Y and then we should be able to press the Conference button...? I followed the steps in this question And I followed the steps in this question Neither are actually working. Here I put caller #1 on hold, as I received call #2. While talking to 2, I wanted to bring 1 in the call and I pressed the merge button > Nothing happens In one of the forums above, Support talks about Group permissions. I don't quite know which permissions to use The Vodia "Group" Doc does not help neither https://doc.vodia.com/docs/en/groups There is also another suggestion to make sure we have Ad Hoc Conference rooms. We do and I can use them manually So how do I fix this? Does my provider need to fix this? Thanks for your input Alex
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