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JCEKen

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Everything posted by JCEKen

  1. Thank you for your response, and sorry it has taken me a bit to respond. This appears to have done the trick. While logged into the tenant, I navigated to Settings->Groups, created a new group and gave it the 'Play Recordings' or 'playrec' permission. I then restarted the Vodia app and now when i click on the 'play' button next to the recording, the audio plays back. Much appreciated.
  2. I am having a similar issue - from the Vodia admin portal I can play back all recordings OK, but from the app (Windows and browser), the recording show up, but will not play. This seems to be consistent across multiple computers and networks for us. We are running v68.0.26 of the PBX. The recordings appear to be uncompressed, even though the PBX setting under System Level->Settings->Recording/CDR is set to 'G.711', however the actual recordings show uas PCM 128kb/s 8khz mono, at a bit under 1mbyte/min of recording time. Output from MediaInfo: Any ideas would be much appreciated. Thanks.
  3. Because of the nature of our work, a significant portion of our staff work from home, and as such often have a headset connected to their computers for calls, Teams meetings, etc. However most of them have indicated that rather than just have the Vodia app use the system default audio devices, they would like a way to be able to select the default audio device used within the Vodia app for calls. In most cases, users would like the Vodia app to default to their headset for calls, regardless of what the system default is. At the present time, the Vodia app shows the system default audio device, but does not allow the user to change to a different default device. Thanks.
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