cphtdk

Hi, Is the a way to retrieve the queue statistics other than the daily email? We would like to be able to import a file into Excel to run more advanced statistics. Brgds Thomas

Hi, Yes I have seen VOP, I think it looks like a complete mess. As far as I can see it only allows you to import Outlook contacts, I don't think it will show if a staff member is in a meeting, on vacation etc. /Thomas

My users are also requesting this feature (know from previous system). If possible please enable in next version. Brgds Thomas

Hi, We are currently looking for a solution for our 10 switchboard operators. A requirement was Exchange integration, so we only found 2 options: - SamWin http://www.telecomsoftware.com/samwin/Home/Functions/Attendant/Description/tabid/58/language/en-US/Default.aspx - PhoneEasy IP Console http://www.advatel.com.au/content/view/194/204/ Brgds Thomas

This could actually work if it's possible to customize the page dom_acd2.htm or dom_acd3.htm to include the number of calls in line and longest wait time in big numbers. Would that be possible now? (or would an additional page with these details be considered for the next update?) Brgds Thomas

But it cannot transfer calls as I see it. It seems we'll have to look for a 3rd party operator console. /Thomas

Hi, Is it possible to pull number of callers and wait time from a queue and display it on an overhead display, i.e. a flatscreen? What software would we use for this? /Thomas

Hi, Is this intended to evolve into a full scale attendant/operator console for the reception/switch board operator to answer and transfer calls, check BLF etc, or do we have to look at 3rd party solutions for this? /Thomas

Yes, I guess it's standard, we didn't change anything. We do have the following lines in snom_3xx_phone.xml : <using_server_managed_dnd idx="{lc}" perm="RW">on</using_server_managed_dnd> <dnd_on_code perm="RW">{starcode code_dnde}</dnd_on_code> <dnd_off_code perm="RW">{starcode code_dndd}</dnd_off_code>{fin_button dnd none} /Thomas (2nd file is here, was not able to upload more than 500k) http://ge.tt/2vP8HTN/v/0?c

We have the same problem with Snom320 8.7.3.10 / 4.5.0.1090 Epsilon Geminids (Win32). Brgds Thomas

We have the same problem with Snom320 8.7.3.10 / 4.5.0.1090 Epsilon Geminids (Win32). Brgds Thomas

Hi, We have the employee and customer databases loaded into the address book. DID Calls direct to extensions shows the name ok, but calls what pass through the ACD first does not show the name, only the number...? Brgds Thomas Version: 2011-4.3.0.5021 (Win32)

Another forwarding scenario with no current solution...: External calls to specific employee should be redirected to another destination (receptionist, ACD etc.) on "no answer" after x seconds. That will work ok, but the problem is that internal calls and transferred calls should not follow this forwarding, but continue ringing until picked up or user hangup. Brgds Thomas Jensen

Hi, I managed to solve my problem. First of all I didn't notice the reference in SnomOne was "gui_lang_DK.xml" - the file downloaded from snom.com is actually called "gui_lang_DA.xml" Second I moved the files from the /html directory to /html/snom Now it's loading just fine /Thomas

It turned out I have to make a subdirectory in html/ to make it work. /Thomas

It made no difference, it still does not load the language file correctly... /Thomas

Hmm I already set it to Danish at domain level. The phone also seems to request tile file, but seems not to store it correctly. Anyways I'll give it a try on extension level when i'm back at the office. /Thomas

Hi, I'm hawing a problem getting Snom 320 to show language specific GUI. All PnP settings set to Danish. I downloaded gui_lang_DA.xml and web_lang_DA.xml from http://wiki.snom.com/Settings/language to the Snom One /html directory. Rebooted the phone and it loads the web interface file fine. There seems to be some sort of problem with the GUI file. [5] 24/12/2001 01:00:29: Using gui lang Dansk at index:1 from: http://10.120.85.100:80/snom/gui_lang_DK.xml [5] 24/12/2001 01:00:29: Fetching URL: http://10.120.85.100:80/snom/gui_lang_DK.xml [5] 24/12/2001 01:00:29: Using web lang Dansk at index:0 from: /mnt/snomlang/web_lang_DA.xml [5] 24/12/2001 01:00:30: Update: Fetching FW URL: 10.120.85.100:80//prov/snom_3xx_fs.xml?model=snom320 done, result 200 [5] 24/12/2001 01:00:30: read_xml_settings: found firmware-settings XML header [5] 24/12/2001 01:00:30: read_xml_settings: found one byte encoding: 1 [5] 24/12/2001 01:00:32: Opening TCP socket on port 80 [5] 24/12/2001 01:00:32: Opening TCP socket on port 443 [2] 30/1/2012 18:41:24: start_dst(1332640800) end_dst(1351389600) offset_dst(3600) offset_utc(3600) [2] 30/1/2012 18:41:24: start DST: 03/25/2012 02:00:00 (1332640800) [2] 30/1/2012 18:41:24: end DST: 10/28/2012 02:00:00 (1351389600) [3] 30/1/2012 18:41:26: TLS: Warning: Certificate verification omitted. TLS Server authentication is switched off! [5] 30/1/2012 18:41:27: sip::process_auth:Match challenge for user=3011, realm=10.120.85.100 [2] 30/1/2012 18:41:27: Registered at registrar as 3011@10.120.85.100 (Expires: 178 secs) [5] 30/1/2012 18:41:27: DND xml: <DoNotDisturbEvent xmlns="http://www.ecma-international.org/standards/ecma-323/csta/ed3"> <device>3011@10.120.85.100</device> <doNotDisturbOn>false</doNotDisturbOn> </DoNotDisturbEvent> [5] 30/1/2012 18:41:27: DND-Value: false [5] 30/1/2012 18:41:27: Switch off DND [5] 30/1/2012 18:41:27: on_language_download: Cannot upload >/snom/gui_lang_DK.xml< from >10.120.85.100:80<. Error >302<! [5] 30/1/2012 18:41:43: Settings applied! [5] 30/1/2012 18:41:54: send lldp advertisment What causes "Cannot upload >/snom/gui_lang_DK.xml< from >10.120.85.100:80<. Error >302<!" ? Brgds Thomas

I'm having trouble reading the file from the local Snom One box. Lets say I use this file as example <tone name="internal" type="internal"> <vendor ua="Snom.*" type="alert-info">Internal</vendor> <vendor type="alert-info"><http://www.allstatetelecom.com/ringtones/ring5.wav></vendor> </tone> The phone fetch and plays the file OK. Now I want to store the file locally on Snom One (actually another file, but it dosen't matter, we une this one just to test). If I save the a/m file on the Snom One /html directory, what would be the url? http://127.0.0.1/ring5.wav - not working http://127.0.0.1/snom/ring5.wav - not working http://[Actual IP]/ring5.wav - not working http://[Actual IP]/snom/ring5.wav - not working How would I tell the phone to fetch the file from the /html directory? Brgds Thomas

Nothing is installed on the phones. The info is provided by the operator. (Obviously all phones would have to be on the same subscription plan(s)). It seems to be widely available with several mobile operators in Denmark, Norway and Sweden and a feature of many hosted PBX'es and software based operator consoles. I don't have detailed info, but could try to request it from our operator. A little info can be found at http://www.dantelo.com/solutions/mobile-presence.html and http://www.blueposition.com/telco/mobile-presence/ /Thomas

Hello, Will cell phone status be included in this console? I.e. Telia provides cell phone status (available/busy/off) to consoles from BluePosition, TP Networks, Formula, Inshare, Miralix, Scantalk and DaTelCo etc. Brgds Thomas

Hmm this really doesn’t solve the problem. The system should prefix the incoming caller id to make it work. Skipping the 0 altogether is not an option, as it would make it impossible to write a dial plan for the phones to immediately dial the number when an extension or national number had been keyed in wothout pressing OK or waiting for a timeout. I finally had to have the carrier add the prefix before sending us the call. Now everything is as we wanted it, but only thanks to our very flexible carrier. /Thomas

Hi guys, We have a dialplan which includes 0 for an "outside line". The problem is that all inbound calls are received from the carrier in national 8 digit format (we don't use area codes in Denmark), or international format 00[CountryCode][LocalNumber]. Thus they do not match addressbook entries. Neither is it possible to return calls from the phones call log, as the numbers lacks the 0 prefix, and therefore do not matched in the outbound dialplan. Is there any way to add the 0 prefix to all calls received on a specific trunk? Brgds Thomas

Hi, Where do we set "global var "send_recording" to true."? /Thomas

Hi, I cannot figure out if I can program a button for the following situation: The agent is a member of 3 agent groups Agent group 1: personal queue, only this member as static agent (if set is busy calls are forwarded to this agent group, and queued until set is free) Agent group 2: department queue, only this member, login/logout required Agent group 3: company "operator" queue, login/logout required I have agent group 1 & 3 running fine, the button is programmed to login/logout of Agent group 3 only, so Agent group 1 will always be logged in So how can I setup login/logout of agent group 2 without adding an extra button? Brgds/Thomas