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Showing results for tags 'service flag'.
Found 3 results
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I have a call queue with a redirection to an after-hours Auto Attendant if the Office Hours service flag is NOT active. It doesn't work. I tried using a different setup where it would redirect if an After Hours service flag IS active. It doesn't work. I switched the redirection to "Always," and it works. I tried switching the logic to redirect if the service flag IS active for Office Hours (it is not), and the redirection works. -
I am hoping this would be an easy one for you guys to implement, I would imagine any one would run into this issue. With larger business with office's in diffrent time zones on the same domain (for simplicity of management and BLF's) it would be good to see a feature where you can define the time zone the service flag is in so that when building service flags you can work natively in the time zone and not have to tweak times to match the time differences based on the default setting for the domain. Obviously also make the default option to be, if timezone not set use domain default as is the way with many other pbx lower level settings. Cheers. -
Hi, Can someone confirm whether entering the holidays in the wrong syntax in the "Holidays" section in a Service flag will cause any problems with routing calls. Essentially, some holidays have been entered as Day/Month and there are reports of calls not hitting the number that this service flag is connected to and so I wanted to know whether this could have been the cause? What they have set - 1/1 3/25 3/28 2/5 30/05 10/6 5/7 29/8 25/12 26/12 27/12 What it should be - 1/1 3/25 3/28 5/2 5/30 6/10 7/5 8/29 12/25 12/26 12/27 Much appreciated Martin
