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Showing results for tags 'CEO'.
I am trying to figure out the best way to handle incoming calls for our Executives. We have an auto-attendant setup with the dial by name directory option enabled. We would like for outside callers to be able to input our executives name in th directory but have only the outside callers who come through the auto-attnedant phone tree get routed to that executives administrative assistant instead. I found how I can disable the executives account from being accessible through the phone tree, but we would prefer to allow the extension to be selected and routed. Does anyone know how to do this? 2nd. we want to setup a way (unpublished) for certain callers to route through a back door number directly to the executive so they can have a direct line for family or other executives to use when calling from other locations. Auto attendent Dial by name Option Executives Extension (for outside Calls only) get reouted to the Admin assistant (internally anyone can directly call the executive) Admin assistant answers call and then routes to executive or VM thanks in advance for any input.