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Found 4 results

  1. socnet

    CSTA - group calls

    Using CSTA on a v5.1 Snom One in a hosted environment. When an incoming call rings several devices, there appears no way to associate the multiple legs of the call. The "call ids" are different, for instance. Is there any way to get data that would allow us to know that these are the same call? Thanks
  2. Using CSTA on a v5.1 Snom One in a hosted environment. When we receive a simple incoming call to a group of extensions, then information is correct (some information is obscured with xx): IN: <DeliveredEvent xmlns="http://www.ecma-international.org/standards/ecma-323/csta/ed4"><monitorCrossRefID>413</monitorCrossRefID><connection><callID>37ee52d1@pbx</callID><deviceID>2653@domain</deviceID></connection><alertingDevice><deviceIdentifier>6129xxxxxxx@175.x.x.x</deviceIdentifier></alertingDevice><callingDevice><deviceIdentifier>6141xxxxxxx@domain</deviceIdentifier></callingDevice><calledDevice><deviceIdentifier>6129xxxxxxx@175.x.x.x</deviceIdentifier></calledDevice><lastRedirectionDevice><notKnown /></lastRedirectionDevice><localConnectionInfo>alerting</localConnectionInfo><cause>normal</cause><IORef xmlns="">9999</IORef></DeliveredEvent> However, when we answer the call (by lifting the handset) then the "caller" and "called" switch, which is wrong. IN: <EstablishedEvent xmlns="http://www.ecma-international.org/standards/ecma-323/csta/ed4"><monitorCrossRefID>413</monitorCrossRefID><establishedConnection><callID>37ee52d1@pbx</callID><deviceID>2653@domain</deviceID></establishedConnection><answeringDevice><deviceIdentifier>6141xxxxxxx@domain</deviceIdentifier></answeringDevice><callingDevice><deviceIdentifier>6129xxxxxxx@175.x.x.x</deviceIdentifier></callingDevice><calledDevice><deviceIdentifier>6141xxxxxxx@domain</deviceIdentifier></calledDevice><lastRedirectionDevice><notKnown /></lastRedirectionDevice><localConnectionInfo>connected</localConnectionInfo><cause>normal</cause><IORef xmlns="">9999</IORef></EstablishedEvent> This only appears to happen for incoming calls, not outgoing. Hopefully the text above is obivous enough, but I can provide more information if needed.
  3. Using CSTA on a v5.1 Snom One in a hosted environment. When we are using CSTA to do consultation calls we receive a corrupt XML response to the request. The request is: 0032<?xml version='1.0' encoding='UTF-8' standalone='yes'?><ConsultationCall><existingCall><callID>4cdff04b@pbx</callID><deviceID>2654@domain</deviceID></existingCall><consultedDevice>2653</consultedDevice></ConsultationCall> The response is: 0032<?xml version="1.0" encoding="UTF-8"?><ConsultationCallResponse xmlns="http://www.ecma-international.org/standards/ecma-323/csta/ed4"><initiatedCall><callID>52d470a7@pbx</callID><deviceID>2654@domain</deviceID></</initiatedCall>></ConsultationCallResponse> Hopefully the fault is obvious (around "/initiatedCall"). The problem happens consistently. Looks like a straightforward fault. Thanks in advance
  4. Using CSTA on a v5.1 Snom One in a hosted environment. When we transfer incoming calls (using our handsets) then the original caller's telephone number is not provided in any of the CSTA messages to the new extension. Nor is there any correlating information that allows us to link the new call to the original received call. This is unexpected. Is there a way that we can receive either the original caller information or calculate a link? We tried SnapshotDevice but there was nothing interesting in the response. thanks
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