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win81proitx64 is the Vodia PBX domain external vociemail = $u Num. 2 extensions 6001 6002 A Exchange server Trunk a Dialplan 200;Exchange UM;;6*;6*;;false 300;Exchange UM;;sip;*;;false this is the workaround I must add the 300 ROW becouse of DialPlan block calls forwarded to external Voicemail if 60001 call 60008 (Exchange server autoattendant) Dialplan transfer 60008 to echange trunk [9] Dialplan evaluating .......aganist 60008@win81proitx54 [5] Dialplan ....match 60008@win81proitx64 to 60008@ExchangetrunkName if 60001 call 6002 and do not exist the row 300 on the dialplan then the Dialplan do not forwards the call becous of the sip: prefix on the invite message [6] redirecting to external voicemail account 60001 destination sip:60001@win81proitx64 ... ... sip/2.0 404 not found If I add the row 300 to the Dialplan then the call is forwarded to Exchange trunk I want to know what I should write in "External voicemail" textbox of domain win81proitx64 to forward the calls as redirecting to external voicemail account 60002 destination 60002@win81proitx64 without the sip: prefix Thanks Giuseppe