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Showing results for tags 'auto attendant'.
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We are using a Vodia PBX provider operating Vodia-PBX/57.3.4. We would like get a report on what Auto Attendant option our callers have selected in the month. We have a very simple setup. Incoming calls are answered by the Auto Attendant and the callers are given two options. Option 1 will ring Hunt Group 1 Option 2 will ring Hunt Group 2 We wish to gather statistics on a monthly basis of how many callers pressed option 1 and how many callers pressed option 2, and how many callers hung up out of bewilderment (though the hang up stat is not an essential requirement) I'm looking for guidance on the best way to achieve these statistics. The Daily CDR report doesn't seem to provide the information I need and is daily, not monthly. I would also be happy to employ a third party reporting software, but need assistance on which one will provide the stats I need. I am of course hoping the PBX can provide the stats for me without third party software licensing costs. Thank you. Greg
Hi I have an auto attendant with 3 options. I want to prevent any other extension dialing while hearing the auto attendant options or after the voice has finished playing. They should only be able to press the options that are programmed (ext: 1,2,3). How can I do that ? Thanks
Hello, I want to have a mailbox for all my extensions. I have an auto attendant with a hunt group which contains 5 extensions. When I call my number, all the extensions ring at the same time for 20 seconds as asked but when these seconds are expired, the call stops. Here is my configuration of my hunt group and my mailbox: Am I doing something wrong? Cheers, David
Hi All, I've come up with a problem I can't quite nail down in which calls into our AA to extensions in a specific range (400-499) can't be found. Internal calls to these extension work without an issue as well as calls over a VPN from a second PBX. We are running 2011-184.108.40.2060 Beta Corona Austrinids (CentOS32). Has anyone every run up to this?