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Showing results for tags 'call back'.
Hi, I feel this to be strange behaviour and put forth for your consideration for tweaking the operation. When using the call back feature if the agent hangs up the call first and or does not let the menu play out to the 'press #' to check the rest of the list the system will keep calling back even if there is no more calls in the list. Can it not just assume the operation as being closed if no further calls are in the list no matter who hangs up? Also, at the moment when a call back operation happens the caller ID comes up as *55xx(xx = agent group number) and wont present any group name identification. Would it be possible to display the agent group name maybe annotated with 'CALL BACK' or some thing similar such as "CALL BACK (XYZ AGENT GROUP name)" so end user has some idea of what type of call back it might be verses seeing the star code only? Thanks