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Found 1 result

  1. Following problem is repeating and is not resolved. S/W ver. 5.2.4, Build 22.8.2014 The pbx inserts into inbound call logs the field content "default location - local" rather than accepting the Caller-ID that is presented by the inbound call. The result of this false transcription is that the system goes to the field mentioned and pulls the country code and the local code and inserts them into the record of the incoming (now received) call. The system does not exhibit this behavior on inbound calls received from "landed" phones...only from mobile devices. The inbound calls are European (German mobile carriers) the typical structure is in this case 10 places deep and in the case of mobile phones defined as +49 1xx xxxxxxx. What the system produces is +4921xx171645xxxx. To make sense of this one has to strip out the 21xx otherwise one has two exchanges listed one after another in sequencefollowed by the proper inbound caller Id. The system inserts the "domain default location- land code" and "default location - local" on EVERY mobile call regardless of mobile carrier. This creates extra soup in both the calllog and affects the ability to create clean callbacks. The soup also carries into the E-mail strings, but there the system seems able to reference a recall of the string in the Email despite it being rendered improperly. The system seems to be having real problems with these mobile exchange entries. Is this a bug? Or are there a number of fields or settings that are causing these errors? Looking forward to your review and imput.
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