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Hi, We recently activated the TAPI integration with ConnectWise Manage for our support desk however we quickly found an issue that led us to having to disable it straight away, ISSUE: With TAPI enabled and ConnectWise open we can make calls from the desk phones however afterwe trigger a call from ConnectWise and then try make a call from the desk phone all iInbound and Outbound calls to/from that extension show Busy as soon as the call starts to ring. If we then try to trigger a call from ConnectWise the call works fine. If we close ConnectWise then the desk phone works straight away no issues. If we open ConnectWise again it remains working until we trigger a call from ConnectWise. I've mentioned ConnectWise alot however we are also talking to them to see if there are any issues they could assist with at the same time.
There's a clear need for a simple Windows extension applet that takes very little desktop space, and provides both making and taking calls, as well as IMs, voicemail and shows presence for all extensions. SnomONE has apparently deprecated the UCClient that provided most or all of these features. And although the client Web login provides several of these features, it is bulky and not suited for use as a full-time desk applet. What should we use as a desktop phone instead? Can a softphone such as CounterPath Bria [at $50 a pop] do this? Is there a multiplatform / Android app that will work? Dave