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Showing results for tags 'transfer'.
I am developing a web interface and would like to be able to transfer an active call. I found a topic about CSTA in the forums but it didn't get me anywhere. I am wondering if there is something where I can give the active call id and be able to transfer it. I am using the remote_call.htm right now but the workflow isn't user friendly as the person has to answer the phone in order for the call to transfer.
Not sure if this is more of a handset manufacture area or PBX, I will try both. Using Yealink T46's, spent a while going though all their settings cant find any thing for it, but it goes like this. For simplicity and speed this is the most used transfer type with customers. A = External B = Internal (i.e Reception) C = Internal (other desk phone) A calls into B wants to speak to C B calls C putting A on hold (using BLF button) B & C are talking B transfers A while in call using transfer soft key. A is connected with C If C is not paying attention they wont know A has been connected as its a silent connection, is there a way for some tone here? a quick beep?. The work around is B ends the call to C and does a blind transfer but this adds a few more button presses and is less 'smooth' Should I approach yealink for this? Fairly sure the same was true on snom handsets as well.
Hi Guys I have a problem with our new snomone appliance. We use version 5.1.2 of Snomone with SPA941 and Snom 320 phones. External calls show the right caller ID, but if we transfer the call, the caller id of the internal number is on the display. is it possible, that the external caller id shows after transfering?