mkachalin Posted July 24, 2008 Report Share Posted July 24, 2008 Hi! I have setup not to record calls to internal numbers (Record outgoing calls to internal numbers: NO), but recordings are present anyway. For example, I call to 100 from 200, both numbers - PBX extensions and after call I see recording of conversation in the folder. Where did I made a mistake? Quote Link to comment Share on other sites More sharing options...
Guest Pats Posted July 24, 2008 Report Share Posted July 24, 2008 Hi!I have setup not to record calls to internal numbers (Record outgoing calls to internal numbers: NO), but recordings are present anyway. For example, I call to 100 from 200, both numbers - PBX extensions and after call I see recording of conversation in the folder. Where did I made a mistake? Would you please tell me what version are you running? Quote Link to comment Share on other sites More sharing options...
mkachalin Posted July 24, 2008 Author Report Share Posted July 24, 2008 System Status Overview Please use the information on this web page when you address the support. It makes it much easier to locate the problems. Version: 2.1.12.2489 (Linux) Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted July 25, 2008 Report Share Posted July 25, 2008 Version: 2.1.12.2489 (Linux) There are domain defaults (dom_settings.htm) and settings on extension level (dom_ext2.htm). Maybe there is something unexpected on extension level? Quote Link to comment Share on other sites More sharing options...
mkachalin Posted July 25, 2008 Author Report Share Posted July 25, 2008 Recording: Record incoming calls from hunt group: default Record incoming calls from agent group: default Record incoming calls from extension: default Record outgoing calls to internal numbers: default Record outgoing calls to external numbers: default Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted July 27, 2008 Report Share Posted July 27, 2008 Recording:Record incoming calls from hunt group: default Record incoming calls from agent group: default Record incoming calls from extension: default Record outgoing calls to internal numbers: default Record outgoing calls to external numbers: default Okay, next question: Are you recording internal calls? Are you recording calls from an extension? If either flag matches, the call will be recorded... Quote Link to comment Share on other sites More sharing options...
mkachalin Posted July 28, 2008 Author Report Share Posted July 28, 2008 Record incoming calls from hunt group: No Record incoming calls from agent group: Yes Record incoming calls from extension: Yes Record outgoing calls to internal numbers: No Record outgoing calls to external numbers: Yes Thanks for an answer - "Record incoming calls from extension: Yes" enabled, so recordings of internal calls in present. Please help me to understand how can I disable recordings of internal calls, but continue to record other calls from extension. I thought that "from extension + to external numbers = all calls - internal calls", but it is not. Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted July 28, 2008 Report Share Posted July 28, 2008 Record incoming calls from hunt group: NoRecord incoming calls from agent group: Yes Record incoming calls from extension: Yes Record outgoing calls to internal numbers: No Record outgoing calls to external numbers: Yes Thanks for an answer - "Record incoming calls from extension: Yes" enabled, so recordings of internal calls in present. Please help me to understand how can I disable recordings of internal calls, but continue to record other calls from extension. I thought that "from extension + to external numbers = all calls - internal calls", but it is not. I guess you just need to turn Record outgoing calls to internal numbers off? Record incoming calls from hunt group: No Record incoming calls from agent group: Yes Record incoming calls from extension: No Record outgoing calls to internal numbers: No Record outgoing calls to external numbers: Yes Quote Link to comment Share on other sites More sharing options...
mkachalin Posted July 28, 2008 Author Report Share Posted July 28, 2008 In this case will I have records of incoming calls "from the world" which is through IVR connected directly to internal number ("...Please, press 2 to call Jonh Doe...")? Quote Link to comment Share on other sites More sharing options...
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