Darcy Primrose Posted August 8, 2008 Report Share Posted August 8, 2008 If a call is routed to voice mail and the voice mail is set to not receive any messages and the call goes to maximum duration, then disconnects, there is no cdr written. If the caller disconnects while listening to the message, a cdr is written. Might seem unimportant, but we have a customers looking for this and did complain about it. Part of our call tracking program. Quote Link to comment Share on other sites More sharing options...
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