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Cannot Load Audio Files into new Auto Attendant


Friedom-Tech
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HI;

 

i am an it consultant who has setup a number of PBXnsip phone servers over the last few months.

 

i am enthralled with the new features version three has to offer especially now that it has been released for windows servers too!

 

however i am having a major issue and my clients are going live tomorrow morning with no other phone system!

 

when i go into the auto attendant to upload files it does not not always add the file to the recording folder in the pbx system folder.

 

secondly the ones that did upload now give the caller an earful of noisy static instead of the pleasant voice of the auto attendant talent!!!!

 

if anyone has any suggestions then please advise asap as this needs to be fixed urgently!!!

 

Thank you;

 

Michael

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HI;

 

i am an it consultant who has setup a number of PBXnsip phone servers over the last few months.

 

i am enthralled with the new features version three has to offer especially now that it has been released for windows servers too!

 

however i am having a major issue and my clients are going live tomorrow morning with no other phone system!

 

when i go into the auto attendant to upload files it does not not always add the file to the recording folder in the pbx system folder.

 

secondly the ones that did upload now give the caller an earful of noisy static instead of the pleasant voice of the auto attendant talent!!!!

 

If you have access to the file system, there is a simple workaround. Just record the prompt with on of the *98 codes and check what file has been written to the recordings directory. Than replace that file with the recording that you actually want to load through the web interface. That should save your day.

 

For the static noise, make sure the file is 8 kHz sampling frequency mono, 16 bit/s sample WAV format.

 

In the meantime we'll check what going on with the upload.

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