DarkKnight Posted August 19, 2008 Report Share Posted August 19, 2008 I'm using version 2.1.14.2498 (Linux) and 2.1.6.2450 (Win32), and have found a possible bug: If you have a Hunt Group's final stage kick to a Auto-Attendant, and then choose a Direct Destination choice off that Auto-Attendant to direct you to a 2nd Hunt Group, the 2nd Hunt Group seems to work, except the call is disconnected before it reaches the Final Stage of the 2nd Hunt Group (in this case just a General VM box - i.e., an Extension with a Voicemail box but no phone registered on it). We have tried several ways around this, but get the same result on both versions. Has anyone else experienced this? Any workaround for it? Is there planning to be a patch made for it in version 3.0 or later? Thanks in advance! DK Quote Link to comment Share on other sites More sharing options...
jag Posted August 20, 2008 Report Share Posted August 20, 2008 This sounds like you have reached the max number of redirects allowed. This is a feature to stop run-away calls from looping and looping. To fix this.... Stop the service Go to the Working Directory of the PBX Edit pbx.xml Look for the XML setting max_loop Change it to the required value Start the service. That should do it. Quote Link to comment Share on other sites More sharing options...
yourserver.com.au Posted August 29, 2008 Report Share Posted August 29, 2008 Hi Thank you for the tip but it did not work we are having the same issue here and we are desperate to resolve that, when there is a incommoding call redirect fine to the auto attendant ext 100, when you press any option given by the auto attendant, it does not redirect calls to the selected options, it is happening to all domains in the PBX, when I restart the PBXNSIP service, it settles for a while but the problem comes back again, any help would be appreciated !!!! Thanks This sounds like you have reached the max number of redirects allowed. This is a feature to stop run-away calls from looping and looping. To fix this.... Stop the service Go to the Working Directory of the PBX Edit pbx.xml Look for the XML setting max_loop Change it to the required value Start the service. That should do it. Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted August 29, 2008 Report Share Posted August 29, 2008 Hi Thank you for the tip but it did not work we are having the same issue here and we are desperate to resolve that, when there is a incommoding call redirect fine to the auto attendant ext 100, when you press any option given by the auto attendant, it does not redirect calls to the selected options, it is happening to all domains in the PBX, when I restart the PBXNSIP service, it settles for a while but the problem comes back again, any help would be appreciated !!!! That sounds like a DTMF problem to me. Do you see anything in the log (media, level 6) like "Received DTMF 2"? Quote Link to comment Share on other sites More sharing options...
yourserver.com.au Posted August 29, 2008 Report Share Posted August 29, 2008 That sounds like a DTMF problem to me. Do you see anything in the log (media, level 6) like "Received DTMF 2"? No man, I cannot see anything in the logs , we have built the new server, we have tested a new database, tried to import all the data into other server environment and same thing happens, I am desperate for a solution any other suggestion? Thank your very much Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted August 29, 2008 Report Share Posted August 29, 2008 No man, I cannot see anything in the logs , we have built the new server, we have tested a new database, tried to import all the data into other server environment and same thing happens, I am desperate for a solution any other suggestion? Well, if you don't see any DTMF in the log, that means the PBX does not process any DTMF... Do you have the SIP INVITE packet that hits the PBX (coming from the trunk)? Maybe we can see something there. Or just send my a PM with the HTTP access and we'll log on to your system and do a test call to see what's wrong. Quote Link to comment Share on other sites More sharing options...
yourserver.com.au Posted August 30, 2008 Report Share Posted August 30, 2008 Well, if you don't see any DTMF in the log, that means the PBX does not process any DTMF... Do you have the SIP INVITE packet that hits the PBX (coming from the trunk)? Maybe we can see something there. Or just send my a PM with the HTTP access and we'll log on to your system and do a test call to see what's wrong. Can your please send a email so that I can send you the login details Thank you Quote Link to comment Share on other sites More sharing options...
pbxuser911 Posted April 22, 2009 Report Share Posted April 22, 2009 was there a fix? im facing kinda same issue i have the hunt group stage 1: 101 and 102 for 20 seconds final stage: (800)555-1212 when someone calls into that office, the calls are on a hunt group for 20 seconds, then it goes to a autp attendant, then when they select an option from 1-0 it goes into another hunt group which works fine untill it has to get to the final stage, which i set stage 1 to be for 20 seconds then after 20 seconds the call just ends, it doesnt transfer to the extern number i entered inthe field for final stage Quote Link to comment Share on other sites More sharing options...
DarkKnight Posted April 22, 2009 Author Report Share Posted April 22, 2009 was there a fix? im facing kinda same issue i have the hunt group stage 1: 101 and 102 for 20 seconds final stage: (800)555-1212 when someone calls into that office, the calls are on a hunt group for 20 seconds, then it goes to a autp attendant, then when they select an option from 1-0 it goes into another hunt group which works fine untill it has to get to the final stage, which i set stage 1 to be for 20 seconds then after 20 seconds the call just ends, it doesnt transfer to the extern number i entered inthe field for final stage ---Yes, for me, jag's reply worked, which was: This sounds like you have reached the max number of redirects allowed. This is a feature to stop run-away calls from looping and looping. To fix this.... Stop the service Go to the Working Directory of the PBX Edit pbx.xml Look for the XML setting max_loop Change it to the required value Start the service. That should do it. ----My version had the "max_loop" default value set at 10, and I changed it to 15, and that has worked ever since, for even more complicated scenarios than what you described. ----Oh yeah, just so you know, in your scenario, you cannot put a external telephone number in at the final stage....it does not work that way. Instead, you have to put in an Extension number that has been set to have your external telephone number in the "Call Forward All Calls To:" field (under the Redirection tab) for that Extension you're using as the "Redirection Extension." Hope this helps. Quote Link to comment Share on other sites More sharing options...
pbxuser911 Posted April 22, 2009 Report Share Posted April 22, 2009 i have a diff domains et up where it does transfer the call to the final stage even the final stage is a external number i guess the issue is the looping prevention set to 10 or whatever the default is set to the problem is i cant afford to reboot the service since there is contacntly ongoing calls on it Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted April 22, 2009 Report Share Posted April 22, 2009 the problem is i cant afford to reboot the service since there is contacntly ongoing calls on it You don't have to reboot to change this setting. See http://wiki.pbxnsip.com/index.php/Global_Settings on how to do this on the life system. Quote Link to comment Share on other sites More sharing options...
pbxuser911 Posted April 22, 2009 Report Share Posted April 22, 2009 when i click on that link it tells me the link doesnt have any text on that page Global Settings From Pbxnsip Wiki Jump to: navigation, search There is currently no text in this page, you can search for this page title in other pages or edit this page. Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted April 22, 2009 Report Share Posted April 22, 2009 when i click on that link it tells me the link doesnt have any text on that page Sorry, http://wiki.pbxnsip.com/index.php/Global_Configuration_File. Quote Link to comment Share on other sites More sharing options...
bru2 Posted April 28, 2009 Report Share Posted April 28, 2009 I am having the same issue. My customer wants a group with a final destination as an AA with the option to press 1 to ring another group or 2 to leave a message, when dialling 1 it rings the 2nd group which also has an AA as the final destination but the call is cut off after the ringing the 2nd group. Quote Link to comment Share on other sites More sharing options...
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