brandywinetech.com Posted September 2, 2008 Report Share Posted September 2, 2008 I recently installed a system with Polycom 550's and want to take advantage of the 3 softkeys I have on those phones. I tried to think of a good way to emulate a key system since I was taking the customer away from an old Avaya system , what I cam up with was this ... I created 3 park orbits 801, 802 and 803 and add them to be monitored extension on all the extensions. This made them populate to the lines 2,3 and 4 respectively on the phones , items I was happy to discover , 1- I could make a quasi line 1, line2, line 3 etc for them in sort of a key system style , using co1 co2 etc wouldn't work since I could only monitor 3 lines and they had around 30 phones . 2- I could use the *85 and it would automatically read me the extension the call got parked to 3- the BLF lights indicated on all phones a call was parked on an orbit items I think we could improve to increase sales .. 1- I would like to be able to push the corresponding lit button to pickup the call rather than dial *86801 ... this would be a cleaner approach and would be nice since the customer's first instinct was to push the button to retrieve the call .. which leads me to problem 2 2- if you push the button it calls the extension you used for the park orbit , if you forget to turn off voicemail it asks you to leave a VM for extension 801 ... this seems an unprofessional and makes the feature seem as a work around ... so in a nutshell , can we create a raw extension type that for Park Orbits and can we make a way to allow those parked calls to be picked up by dialing them directly or using the buttons on the phone to retrieve them , it seems dialing extra digits is simple but customers coming away from key systems would be very happy to use this , especially considering the functionality is almost 80% there .. y Quote Link to comment Share on other sites More sharing options...
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